# Not Authorised Error, Prefereces.xml is empty already?

**URL:** <https://forums.plex.tv/t/not-authorised-error-prefereces-xml-is-empty-already/896489>\
**Category:** Plex Media Server\
**Tags:** server-linux, server-docker\
**Created:** [November 23, 2024, 1:24pm UTC](https://forums.plex.tv/t/not-authorised-error-prefereces-xml-is-empty-already/896489 "2024-11-23T13:24:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Noki0100](https://avatars.discourse-cdn.com/v4/letter/n/ecd19e/32.png) [@Noki0100](https://forums.plex.tv/u/Noki0100)\
**Post date:** [November 23, 2024, 1:24pm UTC](https://forums.plex.tv/t/not-authorised-error-prefereces-xml-is-empty-already/896489/1 "2024-11-23T13:24:44Z")

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I am using a Docker instance from DockerHub and is updated to latest.

I have fixed a few issues in the last few hours trying to access my library but I’ve hit another wall.

If I use the IP to access the server it asks me for a login, I do this, the same one I used before and it tells me I am not authorized to access this server. So based on this article [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) I tried to clean up my preferences to fix it.

But when I found this file it’s mostly empty already:

```auto
/srv/dev-disk-by-uuid-29b1084b-a7f3-432d-99b9-1f71e9a2c383/Stuff/Config/PlexConfig/Library/Application Support/Plex Media Server# cat Preferences.xml 
<?xml version="1.0" encoding="utf-8"?>
<Preferences OldestPreviousVersion="1.27.0.5897-3940636f2" MachineIdentifier="AAA" ProcessedMachineIdentifier="XXX" AnonymousMachineIdentifier="YYY" MetricsEpoch="1" GlobalMusicVideoPathMigrated="1" TranscoderTempDirectory="/transcode"/>

```

Am I following the wrong instructions, or is this the wrong file? As far as I can see this right.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [February 21, 2025, 1:25pm UTC](https://forums.plex.tv/t/not-authorised-error-prefereces-xml-is-empty-already/896489/2 "2025-02-21T13:25:36Z")

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