# Not authorized on DSM7

**URL:** <https://forums.plex.tv/t/not-authorized-on-dsm7/845307>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [June 23, 2023, 1:56pm UTC](https://forums.plex.tv/t/not-authorized-on-dsm7/845307 "2023-06-23T13:56:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![alshabi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/alshabi/32/273442_2.png) [@alshabi](https://forums.plex.tv/u/alshabi)\
**Post date:** [June 23, 2023, 1:56pm UTC](https://forums.plex.tv/t/not-authorized-on-dsm7/845307/1 "2023-06-23T13:56:28Z")

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Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Have been using Plex media server for sometime now, but due to some changes in our telecom company, settings on the router were changed and hence i started getting issues with my Plex…finally i decided to uninstall Plex totally and reinstall it using Synology control panel. Unfortunately i clicked on the Plex Media Server but all what i got was black screen that says Not Authorized, you dont have access to this server.  
What am i suppose to do here? And please i would appreciate easy to understand tips as i am not into technical terms 🙂

 ![image](https://global.discourse-cdn.com/plex/original/4X/2/d/7/2d711ebee61298b5bdc2a9c9dd9f46b74e25ebef.jpeg)

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [June 23, 2023, 4:43pm UTC](https://forums.plex.tv/t/not-authorized-on-dsm7/845307/2 "2023-06-23T16:43:02Z")

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The How-To shows the procedure to get everything back without destructive uninstall.

> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/31):
>
> FAQ 25: Reclaiming a lost server This How-To is better than the exploding_head nuclear option of starting over. DSM 7 To reclaim a “lost” server. (lost / locked out / password reset) Uninstall the package with the “KEEP” option. Reinstall the same package again, selecting the “Plex Claim Token” option Click the “Get Plex Claim Token” link Browser will open showing new claim token Click “COPY” Return to installer window PASTE the claim token in the small box

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**Author:** ![alshabi](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/alshabi/32/273442_2.png) [@alshabi](https://forums.plex.tv/u/alshabi)\
**Post date:** [June 24, 2023, 5:45am UTC](https://forums.plex.tv/t/not-authorized-on-dsm7/845307/3 "2023-06-24T05:45:35Z")

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Thank you so much brother  
I am now just facing issue in installing Sub Zero although i have placed the whole folder in the Plex media server plug ins, its still not showing in the Plex settings page

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [June 24, 2023, 8:58pm UTC](https://forums.plex.tv/t/not-authorized-on-dsm7/845307/4 "2023-06-24T20:58:06Z")

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Any plugins placed in DSM 7 must have the files owned by ‘PlexMediaServer:PlexMediaServer’ (DSM 7 is extremely restrictive)

After placement, PMS must be restarted.

Please also be advised, as plug-ins are deprecated, and now obsoleted, certain ones will no longer show in Plex/web.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 22, 2023, 8:58pm UTC](https://forums.plex.tv/t/not-authorized-on-dsm7/845307/5 "2023-09-22T20:58:32Z")

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