# Not authorized on Ubuntu web interface **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [May 19, 2024, 11:36pm UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034 "2024-05-19T23:36:06Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![kwjorders\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@kwjorders\_gmail\_com](https://forums.plex.tv/u/kwjorders_gmail_com)\ **Post date:** [May 19, 2024, 11:36pm UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/1 "2024-05-19T23:36:06Z")
Server Version#: Player Version#:4.125.1 I have been having issues with my new intel Nuc that I had installed Plex Media Server on it and now it says my server is Not Authorized. I have already reinstalled Plex Media Server and that worked until I reboot the unit. I was just using Plex to play music locally present on the Nuc which had Ubuntu 22.04 LTS on it. I have cleared my server on the authorized devices tab but they still do not work. -Any help would be great thanks. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 20, 2024, 12:13am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/2 "2024-05-20T00:13:22Z")
Most common issues are: 1. DNS / Connectivity – can’t confirm you’re the admin 2. You’re on a different subnet and it’s not claimed. This will help reclaim it… run from terminal window., plex stopped, as root. > **[GitHub - ChuckPa/UserCredentialReset: User Credential Reset utility for Plex](https://github.com/ChuckPa/UserCredentialReset)** > > User Credential Reset utility for Plex. Contribute to ChuckPa/UserCredentialReset development by creating an account on GitHub. See the README for more details ---
**Author:** ![kwjorders\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@kwjorders\_gmail\_com](https://forums.plex.tv/u/kwjorders_gmail_com)\ **Post date:** [May 25, 2024, 10:16pm UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/3 "2024-05-25T22:16:24Z")
I ran the ./UserCredentailReset.sh command and got the error “Unrecognized host type. Cannot continue.” I ran it from the folder in the downloads folder of Ubuntu 22.04LTS. I am not sure it was ran in the right folder. I did install plex from the Ubuntu software center. -Any help would be great thanks. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 26, 2024, 12:05am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/4 "2024-05-26T00:05:54Z")
Ubuntu is very predictable where they put things. Plex from their store is a “Snap” package and Snap packages go as I show below. Look at these pathnames. ```auto # when all else fails, look for SNAP (low usage) elif [-f "/snap/plexmediaserver/current/Plex Media Server"] && \ [-f "/var/snap/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml"]; then AppSuppDir="/var/snap/plexmediaserver/Library/Application Support" Preferences="/var/snap/plexmediaserver/Library/Application Support/Plex Media Server/Preferences.xml" HostType="Snap (Linux)" return 0 fi ``` Can you check if these exist ? If they exist, please make a tar.gz of the “Logs” directory and attach it. ---
**Author:** ![kwjorders\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@kwjorders\_gmail\_com](https://forums.plex.tv/u/kwjorders_gmail_com)\ **Post date:** [May 26, 2024, 12:16am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/5 "2024-05-26T00:16:32Z")
I just got it to work using the special usage in the Github site. Any way this could be fixed. Everything is on the subnet in my home. I am assuming it is because I have issues with Internet connectivity on my Nuc the first 15 minutes or so on bootup. I do not know what could be wrong with DNS. -Thanks for the help ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 26, 2024, 12:17am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/6 "2024-05-26T00:17:53Z")
That was going to be my next check – DNS. We’ve found, when there are ISP-related problems, set DNS to google. Not entirely sure why it’s true but it works ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 26, 2024, 12:19am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/7 "2024-05-26T00:19:01Z")
> [@kwjorders\_gmail\_com](#): > > Any way this could be fixed. Which path did you use? (You’re referring to the `-p` option ? I support those tools in my free time. (I don’t have every possible config here at home) ---
**Author:** ![kwjorders\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@kwjorders\_gmail\_com](https://forums.plex.tv/u/kwjorders_gmail_com)\ **Post date:** [May 26, 2024, 12:44am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/8 "2024-05-26T00:44:36Z")
Yeah I just change this line to where I found that preferences.xml file. ```auto /mnt/docker/Plex/Library/Application Support/Plex Media Server/Preferences.xml" ``` ---
**Author:** ![kwjorders\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/k/b5e925/32.png) [@kwjorders\_gmail\_com](https://forums.plex.tv/u/kwjorders_gmail_com)\ **Post date:** [May 26, 2024, 12:44am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/9 "2024-05-26T00:44:57Z")
So for DNS just change Ubuntu or the Modem? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [May 26, 2024, 1:01am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/10 "2024-05-26T01:01:36Z")
Your logs will tell you specifically what’s happening. If it can’t resolve the host `plex.tv` then either the DNS from your host isn’t getting to / forwarded by the modem/router – OR – the ISP configuration is flaky. In these situations, we usually bypass the ISP entirely and set the host (Ubuntu) DNS to 8.8.8.8 & 8.8.4.4 (or some other public DNS) ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 24, 2024, 1:01am UTC](https://forums.plex.tv/t/not-authorized-on-ubuntu-web-interface/878034/11 "2024-08-24T01:01:57Z")
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