# Not authorized

**URL:** <https://forums.plex.tv/t/not-authorized/941465>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [August 8, 2026, 10:01pm UTC](https://forums.plex.tv/t/not-authorized/941465 "2026-08-08T22:01:27Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![cfzoolu](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@cfzoolu](https://forums.plex.tv/u/cfzoolu)\
**Post date:** [August 8, 2026, 10:01pm UTC](https://forums.plex.tv/t/not-authorized/941465/1 "2026-08-08T22:01:27Z")

</div>

i am trying to get plex to work on my synology ds218+ and i am getting a Not authorized error .i have removed all the registry enterys and have done a full uninstall on my PC.thanks for any help

Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

---

<div class="post-metadata">

**Author:** ![cfzoolu](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@cfzoolu](https://forums.plex.tv/u/cfzoolu)\
**Post date:** [August 9, 2026, 2:51am UTC](https://forums.plex.tv/t/not-authorized/941465/2 "2026-08-09T02:51:07Z")

</div>

i tried to use the code to resolve it and the code never came up

---

<div class="post-metadata">

**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [August 10, 2026, 5:36am UTC](https://forums.plex.tv/t/not-authorized/941465/3 "2026-08-10T05:36:48Z")

</div>

Plex Media Server version? Displayed in Synology Package Center → Plex Media Server (click on the name, not on “open”) → Installed Version.

DSM version? Synology Control Panel → Info Center.

See [FAQ 15: Claiming & Connecting to a troublesome Synology server](https://forums.plex.tv/t/synology-faq-questions-answers-and-how-tos/490215/21).

> [@cfzoolu](#):
>
> i have removed all the registry enterys and have done a full uninstall on my PC.

This applies only when running Plex Media Server on a PC, not on a Synology NAS.

If you want to run Plex Media Server on the NAS, then it is not necessary to install it on your PC. You can completely remove it from the PC if desired. See [Plex Documentation](https://support.plex.tv/articles/) → [Uninstall Plex Media Server](https://support.plex.tv/articles/201941078-uninstall-plex-media-server/).

---

<div class="post-metadata">

**Author:** ![cfzoolu](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@cfzoolu](https://forums.plex.tv/u/cfzoolu)\
**Post date:** [August 10, 2026, 8:07pm UTC](https://forums.plex.tv/t/not-authorized/941465/4 "2026-08-10T20:07:52Z")

</div>

i had it on my pc , i uninstalled it. now I’m trying to set it up on my nas.

---

<div class="post-metadata">

**Author:** ![trumpy81](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/trumpy81/32/189687_2.png) [@trumpy81](https://forums.plex.tv/u/trumpy81)\
**Post date:** [August 11, 2026, 8:35am UTC](https://forums.plex.tv/t/not-authorized/941465/5 "2026-08-11T08:35:22Z")

</div>

Make sure you are logged into the NAS as your admin user before installing Plex on the NAS, if you don’t, then the installation will be owned by the user you are logged in as.

That can cause issues when adding files and performing other tasks related to the Plex server if you are not conscious of it.

Also, make sure your media files on the NAS have the proper permissions to allow Plex to read/write your files etc.

Also, make sure you download the correct Plex installer for the version of DSM you are running on the NAS.

For DSM 6.x.x use the Plex installer for DSM 6.  
For DSM up to7.2.1 use the Plex installer for DSM 7.

For DSM 7.2.2 or above use the Plex installer for DSM 7.2.2+.

---

<div class="post-metadata">

**Author:** ![cfzoolu](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@cfzoolu](https://forums.plex.tv/u/cfzoolu)\
**Post date:** [August 12, 2026, 11:01pm UTC](https://forums.plex.tv/t/not-authorized/941465/6 "2026-08-12T23:01:01Z")

</div>

did all that , ill double check , i cant get plex to start because it tells me Not authorized right at start up