# Not getting reset password email
**URL:** https://forums.plex.tv/t/not-getting-reset-password-email/752970
**Category:** General Discussions
**Tags:** account
**Created:** [October 25, 2021, 9:43am UTC](https://forums.plex.tv/t/not-getting-reset-password-email/752970 "2021-10-25T09:43:50Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@khanzuherb\_gmail\_com](https://forums.plex.tv/u/khanzuherb_gmail_com)
#### Post date: [October 25, 2021, 9:43am UTC](https://forums.plex.tv/t/not-getting-reset-password-email/752970/1 "2021-10-25T09:43:50Z")
Hi ,
I have created this new account just to post on here but my original account [testzuherbkrhan@gmail.com](mailto:testzuherbkrhan@gmail.com) I can’t log into and if I try reset the password I don’t receive a email
Haber checked spam and also made sure Plex domain is not blocked???
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 25, 2021, 4:52pm UTC](https://forums.plex.tv/t/not-getting-reset-password-email/752970/2 "2021-10-25T16:52:21Z")
This email address “bounced” one time past. So it went onto the black list.
It has now been removed from there.
Make sure it is a valid address, then request another passwort reset (once).
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 23, 2022, 4:52pm UTC](https://forums.plex.tv/t/not-getting-reset-password-email/752970/3 "2022-01-23T16:52:22Z")
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