# Not Reachable

**URL:** <https://forums.plex.tv/t/not-reachable/201423>\
**Category:** General Discussions\
**Created:** [August 5, 2017, 3:56pm UTC](https://forums.plex.tv/t/not-reachable/201423 "2017-08-05T15:56:55Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![jholtonii](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@jholtonii](https://forums.plex.tv/u/jholtonii)\
**Post date:** [August 5, 2017, 3:56pm UTC](https://forums.plex.tv/t/not-reachable/201423/1 "2017-08-05T15:56:55Z")

</div>

I am hoping that someone can help me out. This morning I updated my Plex Server to the most recent update and afterwards I could not access to the server. When I try to access the server via a browser I get an error that the server “Plex is not reachable”, and this trying directly from the server. I am using the local IP Address of 127.0.01 that I have used for years and after this recent update I can no longer access the web page. I have searched around for ideas, but nothing is solving the issue.

I have also verified that I have internet access to the server.

---

<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [August 5, 2017, 4:36pm UTC](https://forums.plex.tv/t/not-reachable/201423/2 "2017-08-05T16:36:31Z")

</div>

> @jholtonii said:  
> I am hoping that someone can help me out. This morning I updated my Plex Server to the most recent update and afterwards I could not access to the server. When I try to access the server via a browser I get an error that the server “Plex is not reachable”, and this trying directly from the server. I am using the local IP Address of 127.0.01 that I have used for years and after this recent update I can no longer access the web page. I have searched around for ideas, but nothing is solving the issue.
> 
> I have also verified that I have internet access to the server.

Is it running ? if windows, check windows task manager to see Plex Media Server.exe is running

Try again with `http://localhost:32400/web` and try with different browsers and get screenshots (showing urll and time) and then look for the logs and take a copy of the directory and zip the copy and attach with the screenshots

For windows, the logs folder should be here (default location)  
`C:\users\xxxxxxxxx\AppData\Local\Plex Media Server\Logs`

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 11:37pm UTC](https://forums.plex.tv/t/not-reachable/201423/3 "2020-01-07T23:37:17Z")

</div>