# Not receiving emails

**URL:** <https://forums.plex.tv/t/not-receiving-emails/561468>\
**Category:** General Discussions\
**Created:** [March 25, 2020, 7:11pm UTC](https://forums.plex.tv/t/not-receiving-emails/561468 "2020-03-25T19:11:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![danielandalli](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@danielandalli](https://forums.plex.tv/u/danielandalli)\
**Post date:** [March 25, 2020, 7:11pm UTC](https://forums.plex.tv/t/not-receiving-emails/561468/1 "2020-03-25T19:11:36Z")

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Hi, I am not receiving emails from my Plex account. Originally I signed up so that I could recieve the discount letter but it has been a couple years now and I have never received any correspondence, much less the discount email. Is my email address possibly being blocked?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 27, 2020, 10:47am UTC](https://forums.plex.tv/t/not-receiving-emails/561468/2 "2020-03-27T10:47:34Z")

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Your email provider is notorious for suppressing email from Plex.  
I recommend you to contact them and tell them that this is not OK.  
If they provide a ‘whitelist’ filter, put plex.tv into it.

As a last resort, move to a different email provider.

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**Author:** ![danielandalli](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@danielandalli](https://forums.plex.tv/u/danielandalli)\
**Post date:** [March 28, 2020, 5:26pm UTC](https://forums.plex.tv/t/not-receiving-emails/561468/3 "2020-03-28T17:26:24Z")

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Will do. Is there a way to immediately generate a message so I can test the whitelist?

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [March 28, 2020, 8:58pm UTC](https://forums.plex.tv/t/not-receiving-emails/561468/4 "2020-03-28T20:58:34Z")

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Sorry, no.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 26, 2020, 8:58pm UTC](https://forums.plex.tv/t/not-receiving-emails/561468/5 "2020-06-26T20:58:36Z")

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