# Not receiving 'forgot password' link **URL:** \ **Category:** General Discussions\ **Tags:** account\ **Created:** [June 19, 2022, 7:07pm UTC](https://forums.plex.tv/t/not-receiving-forgot-password-link/797720 "2022-06-19T19:07:12Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![njb0b](https://avatars.discourse-cdn.com/v4/letter/n/919ad9/32.png) [@njb0b](https://forums.plex.tv/u/njb0b)\ **Post date:** [June 19, 2022, 7:07pm UTC](https://forums.plex.tv/t/not-receiving-forgot-password-link/797720/1 "2022-06-19T19:07:12Z")
Hi All, How do I get in touch with Plex, I cant reset my password as im dont get the link to my email. ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [June 19, 2022, 7:36pm UTC](https://forums.plex.tv/t/not-receiving-forgot-password-link/797720/2 "2022-06-19T19:36:56Z")
Contact the billing department at [Contact | Plex](https://www.plex.tv/contact/?option=plex-pass-billing). ---
**Author:** ![njb0b](https://avatars.discourse-cdn.com/v4/letter/n/919ad9/32.png) [@njb0b](https://forums.plex.tv/u/njb0b)\ **Post date:** [June 19, 2022, 8:10pm UTC](https://forums.plex.tv/t/not-receiving-forgot-password-link/797720/3 "2022-06-19T20:10:15Z")
Thanks, Ive done that too, popped up with a message saying non billing requests will not be answered, so fingers crossed. Thanks again ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 17, 2022, 8:11pm UTC](https://forums.plex.tv/t/not-receiving-forgot-password-link/797720/4 "2022-09-17T20:11:12Z")
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