# Not receiving instructions for new password **URL:** \ **Category:** Plex Players\ **Tags:** server-synology\ **Created:** [August 25, 2022, 5:53pm UTC](https://forums.plex.tv/t/not-receiving-instructions-for-new-password/806861 "2022-08-25T17:53:35Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![bertjanvanregteren](https://avatars.discourse-cdn.com/v4/letter/b/8c91f0/32.png) [@bertjanvanregteren](https://forums.plex.tv/u/bertjanvanregteren)\ **Post date:** [August 25, 2022, 5:53pm UTC](https://forums.plex.tv/t/not-receiving-instructions-for-new-password/806861/1 "2022-08-25T17:53:35Z")
Running PMS on my Synology NAS for many years now. Due to the recent leak I would like to change my password, but I stupidly (stupid, stupid) forgot the current one ☹ I need the current one to set a new one in Account - Security. So I tried the ‘forgot’ option on plex.tv. Filled in my e-mail but did not receive any mails. I’ve checked multiple times, the address is correct (I can see it’s the correct address as I still have access to the settings of my server). No mail in spam folder. No addresses are blacklisted. I’d change the e-mail address to another one to see if this works, but I need my password for that… At this point the server is still running, but I cannot change anything. Any help would be greatly appreciated! ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 25, 2022, 11:50pm UTC](https://forums.plex.tv/t/not-receiving-instructions-for-new-password/806861/2 "2022-08-25T23:50:34Z")
> [@No Password Reset mail received](https://forums.plex.tv/t/no-password-reset-mail-received/806898): > > Dear all If you are not receiving an email from Plex when you wanted to reset your password, then please post in this thread, and if you are posting from a temporary account, then please say so. I’ll contact you in a direct message, and if from a temporary account, ask for more info to verify you are indeed the person you claim to be. I’ll try to get you fixed up in the message and after you confirmed it worked in the DM, your post will be deleted from this thread again, so we can keep track … ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [November 24, 2022, 5:15am UTC](https://forums.plex.tv/t/not-receiving-instructions-for-new-password/806861/4 "2022-11-24T05:15:10Z")
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