# Not receiving password reset email **URL:** \ **Category:** General Discussions\ **Created:** [December 27, 2019, 12:39am UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257 "2019-12-27T00:39:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![waitn2drive2](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@waitn2drive2](https://forums.plex.tv/u/waitn2drive2)\ **Post date:** [December 27, 2019, 12:39am UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/1 "2019-12-27T00:39:02Z")
I’m having the same issue I’ve seen a ton of other people on the forum having. I’m trying to reset the password for my account, but I’m not receiving the email. I made this account so I could post this issue here on the forum. Yes, I’ve checked my spam, all mail, inbox, etc. I’ve made sure the email address is not blocked, and I’ve tried from an incognito window from both my desktop and my phone (off my local network). Nothing seems to work. This is aggravating because I started getting an “incorrect password” error out of the blue. LastPass remembers my password, and I don’t share my account, so I know it hasn’t changed. I’d prefer not to post my email here publicly, so please DM me. Thanks, Joe ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 27, 2019, 9:55am UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/2 "2019-12-27T09:55:07Z")
Please DM me, with your email address. ---
**Author:** ![waitn2drive2](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@waitn2drive2](https://forums.plex.tv/u/waitn2drive2)\ **Post date:** [December 27, 2019, 6:25pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/3 "2019-12-27T18:25:39Z")
I’m being told by the forum that I can’t send you a DM. ☹ ---
**Author:** ![waitn2drive2](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@waitn2drive2](https://forums.plex.tv/u/waitn2drive2)\ **Post date:** [January 2, 2020, 2:47am UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/4 "2020-01-02T02:47:41Z")
Quick bump on this. I’m still unable to DM you. ---
**Author:** ![darkmn425](https://avatars.discourse-cdn.com/v4/letter/d/cab0a1/32.png) [@darkmn425](https://forums.plex.tv/u/darkmn425)\ **Post date:** [January 2, 2020, 7:16am UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/5 "2020-01-02T07:16:58Z")
Having something similar happen to a friends account but they are getting the email. Once they get the password reset email it says the token is invalid. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 2, 2020, 12:28pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/6 "2020-01-02T12:28:40Z")
You should be able now. ---
**Author:** ![magaman6312](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@magaman6312](https://forums.plex.tv/u/magaman6312)\ **Post date:** [January 3, 2020, 5:43pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/7 "2020-01-03T17:43:03Z")
I’m having the same issue with my account, could I DM the email as well? I IP locked out my account and now can’t even to a reset. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 3, 2020, 5:49pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/8 "2020-01-03T17:49:07Z")
An IP block is released automatically after a few hours. ---
**Author:** ![magaman6312](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@magaman6312](https://forums.plex.tv/u/magaman6312)\ **Post date:** [January 3, 2020, 5:53pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/9 "2020-01-03T17:53:39Z")
Would that prevent the password reset as well? And would it remove the PMS from shared users, apparently they don’t see the PMS anymore. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 3, 2020, 5:54pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/10 "2020-01-03T17:54:23Z")
Without knowing the email, I cannot tell _what_ happened. ---
**Author:** ![magaman6312](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@magaman6312](https://forums.plex.tv/u/magaman6312)\ **Post date:** [January 3, 2020, 5:58pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/11 "2020-01-03T17:58:57Z")
Is it possible for me to shoot you a PM with it? I can still see my forum user, and the system is saying the email is still taken, but urgh stupid not updated password manager. Great security measures on your guys part though! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 3, 2020, 6:00pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/12 "2020-01-03T18:00:40Z")
You should be able to do that, yes. Or simply point me to a post made by your old forum account ---
**Author:** ![magaman6312](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@magaman6312](https://forums.plex.tv/u/magaman6312)\ **Post date:** [January 3, 2020, 6:14pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/13 "2020-01-03T18:14:51Z")
> **[Magaman316](https://forums.plex.tv/u/magaman316/summary)** ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 3, 2020, 7:16pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/14 "2020-01-03T19:16:52Z")
This account has been deleted. You can’t change the password of a deleted account. I will file it for restoration. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 3, 2020, 7:49pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/15 "2020-01-03T19:49:06Z")
And done. ---
**Author:** ![magaman6312](https://avatars.discourse-cdn.com/v4/letter/m/a9adbd/32.png) [@magaman6312](https://forums.plex.tv/u/magaman6312)\ **Post date:** [January 3, 2020, 8:09pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/16 "2020-01-03T20:09:33Z")
wow browser cache bit me bad, was deleting a different account guess it didn’t switch. Thank You so much!!! ---
**Author:** ![lneco117\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/3bc359/32.png) [@lneco117\_gmail\_com](https://forums.plex.tv/u/lneco117_gmail_com)\ **Post date:** [January 6, 2020, 12:41am UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/17 "2020-01-06T00:41:33Z")
Hi, having email issues here too on a different account to this one. I cannot log into a remote plex server on a google cloud vm. Any help would be greatly appreciated Thx ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 6, 2020, 11:26am UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/18 "2020-01-06T11:26:24Z")
Send me the account details please per PM or point me to a forum account/posting. ---
**Author:** ![lneco117\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/l/3bc359/32.png) [@lneco117\_gmail\_com](https://forums.plex.tv/u/lneco117_gmail_com)\ **Post date:** [January 6, 2020, 6:58pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/19 "2020-01-06T18:58:13Z")
Thx, …but how do I do that, I can only reply via this window? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 6, 2020, 6:59pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-email/515257/20 "2020-01-06T18:59:32Z")
> [@lneco117\_gmail\_com](#): > > but how do I do that, click on his avatar and then the Message button [Next page](https://forums.plex.tv/t/not-receiving-password-reset-email/515257.md?page=2)