# Not receiving password reset emails

**URL:** <https://forums.plex.tv/t/not-receiving-password-reset-emails/888804>\
**Category:** General Discussions\
**Created:** [September 19, 2024, 1:21pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-emails/888804 "2024-09-19T13:21:06Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![christopherross526](https://avatars.discourse-cdn.com/v4/letter/c/db5fbb/32.png) [@christopherross526](https://forums.plex.tv/u/christopherross526)\
**Post date:** [September 19, 2024, 1:21pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-emails/888804/1 "2024-09-19T13:21:06Z")

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I need to do a password reset but the emails to do so aren’t coming through - I’ve tried about a dozen times and checked my junk email folder.

Is there an admin who can force a password reset for me?

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [September 19, 2024, 1:38pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-emails/888804/2 "2024-09-19T13:38:52Z")

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You’ll need to open a ticket with our Accounting & Billing team here:

[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 18, 2024, 1:39pm UTC](https://forums.plex.tv/t/not-receiving-password-reset-emails/888804/3 "2024-12-18T13:39:10Z")

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