# Not receiving PLEX emails

**URL:** <https://forums.plex.tv/t/not-receiving-plex-emails/396035>\
**Category:** General Discussions\
**Created:** [April 5, 2019, 7:01am UTC](https://forums.plex.tv/t/not-receiving-plex-emails/396035 "2019-04-05T07:01:45Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![igobythisname](https://avatars.discourse-cdn.com/v4/letter/i/9fc348/32.png) [@igobythisname](https://forums.plex.tv/u/igobythisname)\
**Post date:** [April 5, 2019, 7:01am UTC](https://forums.plex.tv/t/not-receiving-plex-emails/396035/1 "2019-04-05T07:01:45Z")

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In a world where we normally unsubscribe and try to reduce the number of emails we receive, I would actually like to receive news, updates, and offers from PLEX, but the fact of the matter is, I have not received an email from PLEX since I signed up and received the ‘Welcome to Plex!’ email. I realized this when folks were talking about receiving a special offer for reduced Lifetime Plex Pass, and now, my good friend shared that he received an email re: the updated Roku PLEX app. I have searched and searched online to try and sign up to receive emails but to no avail; I’ve even gone into my server settings \> Account and verified that I’m currently subscribed to the newsletter.

If anyone can help with the matter, I’d greatly appreciate it, thanks!

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [April 5, 2019, 2:44pm UTC](https://forums.plex.tv/t/not-receiving-plex-emails/396035/3 "2019-04-05T14:44:05Z")

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There was a problem with your account. This has been rectified and you should now be able to receive email from Plex again.

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**Author:** ![igobythisname](https://avatars.discourse-cdn.com/v4/letter/i/9fc348/32.png) [@igobythisname](https://forums.plex.tv/u/igobythisname)\
**Post date:** [April 5, 2019, 9:16pm UTC](https://forums.plex.tv/t/not-receiving-plex-emails/396035/4 "2019-04-05T21:16:53Z")

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Thank you for your assistance!

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**Author:** ![neo3n3](https://avatars.discourse-cdn.com/v4/letter/n/f475e1/32.png) [@neo3n3](https://forums.plex.tv/u/neo3n3)\
**Post date:** [May 22, 2019, 7:53pm UTC](https://forums.plex.tv/t/not-receiving-plex-emails/396035/5 "2019-05-22T19:53:28Z")

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Same for me not getting any emails and verified as subscribed

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 20, 2019, 7:53pm UTC](https://forums.plex.tv/t/not-receiving-plex-emails/396035/6 "2019-08-20T19:53:32Z")

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