# Not receiving Plex Pass emails

**URL:** <https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554>\
**Category:** General Discussions\
**Created:** [May 22, 2019, 3:29pm UTC](https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554 "2019-05-22T15:29:54Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![FarBeyond](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/farbeyond/32/133974_2.png) [@FarBeyond](https://forums.plex.tv/u/FarBeyond)\
**Post date:** [May 22, 2019, 3:29pm UTC](https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554/1 "2019-05-22T15:29:54Z")

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I have been a Plex Pass subscriber for almost 5 years. I am wondering why I never receive promotional emails for a lifetime Plex Pass?

I heard there was an internal email/server issue with some accounts. Can someone check my account please?

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**Author:** ![Jhappel9](https://avatars.discourse-cdn.com/v4/letter/j/90ced4/32.png) [@Jhappel9](https://forums.plex.tv/u/Jhappel9)\
**Post date:** [May 22, 2019, 5:15pm UTC](https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554/2 "2019-05-22T17:15:41Z")

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I am having the same issue. I keep seeing people posting about the emails and promotions but I’m not getting them.

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**Author:** ![puppinoo](https://avatars.discourse-cdn.com/v4/letter/p/a9a28c/32.png) [@puppinoo](https://forums.plex.tv/u/puppinoo)\
**Post date:** [May 22, 2019, 6:32pm UTC](https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554/3 "2019-05-22T18:32:33Z")

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ì’d like to receive lifetime offer. A few people I know already did.

Thanks.

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**Author:** ![neo3n3](https://avatars.discourse-cdn.com/v4/letter/n/f475e1/32.png) [@neo3n3](https://forums.plex.tv/u/neo3n3)\
**Post date:** [May 22, 2019, 9:53pm UTC](https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554/5 "2019-05-22T21:53:58Z")

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yea love seeing the offers others get

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**Author:** ![neo3n3](https://avatars.discourse-cdn.com/v4/letter/n/f475e1/32.png) [@neo3n3](https://forums.plex.tv/u/neo3n3)\
**Post date:** [May 28, 2019, 6:53am UTC](https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554/6 "2019-05-28T06:53:04Z")

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Looks like im getting the emails now. So now its time to wait for a lifetime offer for the 75 bucks would love to lock that down

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**Author:** ![plexAlmacen](https://avatars.discourse-cdn.com/v4/letter/p/ac8455/32.png) [@plexAlmacen](https://forums.plex.tv/u/plexAlmacen)\
**Post date:** [June 23, 2019, 11:05pm UTC](https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554/7 "2019-06-23T23:05:43Z")

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I was receiving the mail with the lifetime offer every 3 months or so. 6 months ago I did the try for 1 month and since then I have not received the offer again…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 21, 2019, 11:05pm UTC](https://forums.plex.tv/t/not-receiving-plex-pass-emails/414554/8 "2019-09-21T23:05:47Z")

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