# Not receiving Plex password reset emails

**URL:** <https://forums.plex.tv/t/not-receiving-plex-password-reset-emails/868420>\
**Category:** General Discussions\
**Created:** [February 6, 2024, 1:30am UTC](https://forums.plex.tv/t/not-receiving-plex-password-reset-emails/868420 "2024-02-06T01:30:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![grumpyengineerbackup](https://avatars.discourse-cdn.com/v4/letter/g/c89c15/32.png) [@grumpyengineerbackup](https://forums.plex.tv/u/grumpyengineerbackup)\
**Post date:** [February 6, 2024, 1:30am UTC](https://forums.plex.tv/t/not-receiving-plex-password-reset-emails/868420/1 "2024-02-06T01:30:35Z")

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Hey Folks,

Not sure where else to turn – I haven’t been able to receive a password reset email for my primary plex account which has a lifetime plex pass… which I don’t want to use. Happy to verify in any way necessary! Not sure if it’s possible to fix this or dig into it.

Thanks!  
-erik

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [February 6, 2024, 10:05am UTC](https://forums.plex.tv/t/not-receiving-plex-password-reset-emails/868420/2 "2024-02-06T10:05:17Z")

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Please create a ticket with our billing team

[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 6, 2024, 10:05am UTC](https://forums.plex.tv/t/not-receiving-plex-password-reset-emails/868420/3 "2024-05-06T10:05:35Z")

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