# Not Receiving Push Notifications **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux, android-mobile-legacy\ **Created:** [June 16, 2022, 12:43pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296 "2022-06-16T12:43:37Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![obl918](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/obl918/32/18967_2.png) [@obl918](https://forums.plex.tv/u/obl918)\ **Post date:** [June 16, 2022, 12:43pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/1 "2022-06-16T12:43:37Z")
Server Version#: 1.27.0.5897 Player Version#: 9.3.0.32977 I am not receiving any notifications at all on my Plex mobile app from my server. - Push notifications in enabled on the server under General - All notifications are enabled in the Android app under Settings, Notifications - On the phone, Notifications are ALLOWED for the Plex app. I am not receiving any notifications; namely I have expected notifications after adding new media to the library, after the backups finish, and most importantly, when managed users begin playback. How do I diagnose this issue? ---
**Author:** ![kazz3r24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kazz3r24/32/86318_2.png) [@kazz3r24](https://forums.plex.tv/u/kazz3r24)\ **Post date:** [June 16, 2022, 12:45pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/2 "2022-06-16T12:45:02Z")
Try clearing the cache on your phone for the app or re-logging into it. Notifications are working fine for me. ---
**Author:** ![obl918](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/obl918/32/18967_2.png) [@obl918](https://forums.plex.tv/u/obl918)\ **Post date:** [June 16, 2022, 12:53pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/3 "2022-06-16T12:53:08Z")
Thanks; I also tried removing and re-installing the app. No change. ---
**Author:** ![obl918](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/obl918/32/18967_2.png) [@obl918](https://forums.plex.tv/u/obl918)\ **Post date:** [June 16, 2022, 1:01pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/4 "2022-06-16T13:01:04Z")
I filtered the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) for “notif” and found these. ```auto Jun 16, 2022 07:54:01.609 [0x7eff4adeeb38] Debug — Request: [192.168.1.149:58499 (Subnet)] GET /:/websockets/notifications (7 live) TLS GZIP Signed-in Token (obl918) (Chrome) Jun 16, 2022 07:54:06.370 [0x7eff4d019b38] Debug — NotificationStream: Removing because of close Jun 16, 2022 07:54:06.411 [0x7eff4d019b38] Debug — Completed after connection close: [192.168.1.149:58499] -3 GET /:/websockets/notifications (8 live) TLS GZIP 4801ms 136 bytes Jun 16, 2022 07:54:06.748 [0x7eff4b2b8b38] Debug — Request: [192.168.1.149:58512 (Subnet)] GET /:/websockets/notifications (11 live) TLS GZIP Signed-in Token (Guest) Jun 16, 2022 07:54:15.544 [0x7eff483e6b38] Debug — Push: Sending notification tv.plex.notification.playback.started to 1 users. Jun 16, 2022 07:54:15.544 [0x7eff483e6b38] Debug — HTTP requesting POST https://notifications.plex.tv/api/v1/notifications Jun 16, 2022 07:54:16.027 [0x7eff4cd90b38] Debug — [HttpClient] HTTP/2.0 (0.5s) 201 response from POST https://notifications.plex.tv/api/v1/notifications Jun 16, 2022 07:58:26.087 [0x7eff4d019b38] Debug — NotificationStream: Removing because of error Jun 16, 2022 07:58:26.087 [0x7eff4d019b38] Debug — Completed after connection close: [192.168.1.149:58512] -3 GET /:/websockets/notifications (4 live) TLS GZIP 259339ms 5248 bytes ``` Is it normal to see “removing because of close” and “removing because of error?” ---
**Author:** ![kazz3r24](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kazz3r24/32/86318_2.png) [@kazz3r24](https://forums.plex.tv/u/kazz3r24)\ **Post date:** [June 16, 2022, 1:11pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/5 "2022-06-16T13:11:09Z")
That, I sadly can’t answer. Are those the notifications you’re looking to get on your device? That’s just for a stream starting or stopping - not for newly added items. ---
**Author:** ![obl918](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/obl918/32/18967_2.png) [@obl918](https://forums.plex.tv/u/obl918)\ **Post date:** [June 16, 2022, 1:14pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/6 "2022-06-16T13:14:32Z")
I actually care most about streams starting. I was not receiving any notifications at all. But, I just now received a stream starting notification, albeit a slightly old one… ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [June 16, 2022, 1:15pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/7 "2022-06-16T13:15:07Z")
> [@obl918](#): > > Is it normal to see “removing because of close” and “removing because of error?” Nope, should look like: ```auto Jun 16, 2022 15:01:42.806 [10884] DEBUG - Butler: backed up your database Jun 16, 2022 15:01:42.814 [10884] DEBUG - Push: Sending notification tv.plex.notification.admin.database.backup to 1 users. Jun 16, 2022 15:01:42.814 [10884] DEBUG - HTTP requesting POST https://notifications.plex.tv/api/v1/notifications Jun 16, 2022 15:01:42.815 [20188] DEBUG - Webhook: Delivering admin.database.backup event by user dane22 (1) to 1 hooks. ``` I’ll have to use a lifeline and ask a friend about your case sadly ☹ Will be back as soon as I get a feedback from the devs ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [June 21, 2022, 2:38pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/8 "2022-06-21T14:38:29Z")
So, we’ll need a zip with the entire [PMS Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) directory, right after reproducing Also can you confirm, that the device you want to receive the notification on is either an Galaxy 10 or 22? ---
**Author:** ![obl918](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/obl918/32/18967_2.png) [@obl918](https://forums.plex.tv/u/obl918)\ **Post date:** [June 22, 2022, 12:50pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/9 "2022-06-22T12:50:05Z")
Thanks. Yes, I am using primarily a Galaxy S22, but also an S10 and an S9. The problem seems to be intermittent. The next time I realize it is not working I will try to get the full log directory. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 20, 2022, 12:50pm UTC](https://forums.plex.tv/t/not-receiving-push-notifications/797296/10 "2022-09-20T12:50:47Z")
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