# Not receving password reset email **URL:** \ **Category:** General Discussions\ **Tags:** account\ **Created:** [October 2, 2022, 10:33pm UTC](https://forums.plex.tv/t/not-receving-password-reset-email/813360 "2022-10-02T22:33:00Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![supp2940](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@supp2940](https://forums.plex.tv/u/supp2940)\ **Post date:** [October 2, 2022, 10:33pm UTC](https://forums.plex.tv/t/not-receving-password-reset-email/813360/1 "2022-10-02T22:33:01Z")
I’m not receiving a password reset email. I have received email from Plex to that account before, and can receive email from other addresses. Any help would be appreciated. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [October 2, 2022, 11:07pm UTC](https://forums.plex.tv/t/not-receving-password-reset-email/813360/2 "2022-10-02T23:07:35Z")
Please go here: > [@No Password Reset mail received](https://forums.plex.tv/t/no-password-reset-mail-received/806898): > > Dear all If you are not receiving an email from Plex when you wanted to reset your password, then please post in this thread, and if you are posting from a temporary account, then please say so. I’ll contact you in a direct message, and if from a temporary account, ask for more info to verify you are indeed the person you claim to be. I’ll try to get you fixed up in the message and after you confirmed it worked in the DM, your post will be deleted from this thread again, so we can keep track … ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 3, 2022, 2:02am UTC](https://forums.plex.tv/t/not-receving-password-reset-email/813360/3 "2022-10-03T02:02:22Z")