# Not reciveving password reset email **URL:** \ **Category:** General Discussions\ **Created:** [May 12, 2022, 8:04pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563 "2022-05-12T20:04:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![DingusMcCringus](https://avatars.discourse-cdn.com/v4/letter/d/7993a0/32.png) [@DingusMcCringus](https://forums.plex.tv/u/DingusMcCringus)\ **Post date:** [May 12, 2022, 8:04pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/1 "2022-05-12T20:04:06Z")
I’m able to login to my account through my email but I’m can’t remember my actual password and when I do the email reset, I’ve yet to receive the password reset email from plex. I’ve checked my spam as well. Plz help Cheers ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [May 12, 2022, 11:49pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/2 "2022-05-12T23:49:12Z")
You have two different email accounts one is ` ******* ogt@trinity.edu` (Forums) And the other is: ` ******* deer@gmail.com` (The real account) And I see emails has been dispatched! So please check both email accounts, as well as their spam folder And just dispatched another pwd reset email for you ---
**Author:** ![dmitch41](https://avatars.discourse-cdn.com/v4/letter/d/cc9497/32.png) [@dmitch41](https://forums.plex.tv/u/dmitch41)\ **Post date:** [July 3, 2022, 5:36pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/3 "2022-07-03T17:36:11Z")
hello my Name is David and I tried to reset my password but for some reason I am not receiving the email to reset. My email is [dmitchell6@mi.rr.com](mailto:dmitchell6@mi.rr.com) I remember last year my account was deleted. thank you ---
**Author:** ![andrego50](https://avatars.discourse-cdn.com/v4/letter/a/9f8e36/32.png) [@andrego50](https://forums.plex.tv/u/andrego50)\ **Post date:** [July 9, 2022, 6:15am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/4 "2022-07-09T06:15:03Z")
I am having the same issue in which reset instruction emails to seem to be dispatched. I signed up for Plex Pass on 10May21 using the email I just signed up to the forums with. Tried multiple times sending the password reset email using this address and the one that is connected to my PayPal account (where my payments to Plex are made). Nothing in either inboxes or spam folders. Any assistance here would be much appreciated. Thank you! ---
**Author:** ![jks87](https://avatars.discourse-cdn.com/v4/letter/j/cab0a1/32.png) [@jks87](https://forums.plex.tv/u/jks87)\ **Post date:** [July 10, 2022, 10:50pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/5 "2022-07-10T22:50:55Z")
I have the same problem I’m not getting a password reset email My account is [speed\_power@naver.com](mailto:speed_power@naver.com) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 11, 2022, 11:26am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/6 "2022-07-11T11:26:25Z")
There is no Plex account which uses this email address. You might want to take a look into the spam folder of this email account. Look out for emails from Plex at July, 3rd ---
**Author:** ![jks8516](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jks8516/32/219310_2.png) [@jks8516](https://forums.plex.tv/u/jks8516)\ **Post date:** [July 11, 2022, 3:03pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/7 "2022-07-11T15:03:39Z")
I signed up for the membership via email that I had previously signed up for. The profile image was recovered, but the plex pass was not. Do you need any information to restore the plex pass? For example, a PayPal receipt ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [July 11, 2022, 3:09pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/8 "2022-07-11T15:09:52Z")
You are using yet another user account. Why? Have you looked in your email spam folder? Please contact [Contact | Plex](https://www.plex.tv/contact/?option=plex-pass-billing) and be prepared to provide some proof that this is actually your account. ---
**Author:** ![jks8516](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jks8516/32/219310_2.png) [@jks8516](https://forums.plex.tv/u/jks8516)\ **Post date:** [July 11, 2022, 3:47pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/9 "2022-07-11T15:47:44Z")
I signed up with gmail to write on the forum because I couldn’t log in to the previous account. The profile image has been restored when you re-subscribe via your existing email!!! As the account disappears, I don’t get a recovery email and I don’t think there’s anything in spam. I sent you an inquiry through the link, so please solve it quickly. ---
**Author:** ![Fulgens](https://avatars.discourse-cdn.com/v4/letter/f/b2d939/32.png) [@Fulgens](https://forums.plex.tv/u/Fulgens)\ **Post date:** [August 24, 2022, 9:18am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/11 "2022-08-24T09:18:32Z")
Hi, I changed my password due to the security breach issue and then I instantly forgot it \>\_\< Tired doing “forgot password” but no emails and nothing in spam folder. Email is michelle@mk7.nz Thanks 🙂 ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 11:09am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/12 "2022-08-24T11:09:49Z")
> [@Fulgens](#): > > no emails Currently, due to everybody are changing their password, our mail server is under heavy load, so this could indeed take a while ---
**Author:** ![Antigravity\_83](https://avatars.discourse-cdn.com/v4/letter/a/7bcc69/32.png) [@Antigravity\_83](https://forums.plex.tv/u/Antigravity_83)\ **Post date:** [August 24, 2022, 11:10am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/13 "2022-08-24T11:10:22Z")
Your site is down too. Can’t even request a password reset now. Clown show. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 11:11am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/14 "2022-08-24T11:11:14Z")
> [@Antigravity\_83](#): > > Your site is down too Go here: [https://app.plex.tv/desktop/#!/settings/account](https://app.plex.tv/desktop/#!/settings/account) ---
**Author:** ![plex\_in](https://avatars.discourse-cdn.com/v4/letter/p/3ec8ea/32.png) [@plex\_in](https://forums.plex.tv/u/plex_in)\ **Post date:** [August 24, 2022, 11:19am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/15 "2022-08-24T11:19:42Z")
Not receiving any password reset emails, I also checked my Spam-folder, nothing. Help? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [August 24, 2022, 11:37am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/16 "2022-08-24T11:37:41Z")
> [@plex\_in](#): > > Not receiving any password reset emails Use the link I gave above, and select edit ![image](https://global.discourse-cdn.com/plex/original/4X/a/a/d/aadecc6246f1a0718df17dbded8f0958e4622e38.png) ---
**Author:** ![jasonseibel](https://avatars.discourse-cdn.com/v4/letter/j/4af34b/32.png) [@jasonseibel](https://forums.plex.tv/u/jasonseibel)\ **Post date:** [August 24, 2022, 11:41am UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/17 "2022-08-24T11:41:28Z")
same - reset email not being sent & website is down. Looks like @Plex didn’t properly plan for pwd reset volume after the hack ---
**Author:** ![rgr3](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/rgr3/32/270505_2.png) [@rgr3](https://forums.plex.tv/u/rgr3)\ **Post date:** [August 24, 2022, 12:06pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/18 "2022-08-24T12:06:43Z")
Looks like the plex mail server is in BANANAS state ---
**Author:** ![usalabs](https://avatars.discourse-cdn.com/v4/letter/u/bc8723/32.png) [@usalabs](https://forums.plex.tv/u/usalabs)\ **Post date:** [August 24, 2022, 1:19pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/19 "2022-08-24T13:19:41Z")
For anyone that’s having problems receiving email instructions, the Plex system is running very slow, I thought I wasn’t getting anything, and I clicked on send instructions several times, but 2 hours later, I ended up with 15 emails with instructions to reset password, but there’s an easier way, go to [https://support.plex.tv](https://support.plex.tv), and if you’re already logged in, click on your profile icon, then click account settings, there you can change your password. If you’re not already logged in, you can still login from the support.plex.tv site, assuming you use the same login details as the main plex.tv website. I already did this while waiting for an email, but make sure you check the box to logout of other devices. ---
**Author:** ![spainfamily](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/spainfamily/32/282845_2.png) [@spainfamily](https://forums.plex.tv/u/spainfamily)\ **Post date:** [August 24, 2022, 4:57pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/20 "2022-08-24T16:57:23Z")
I’ve done this but it doesn’t recognize my old password? Anyone else having this issue? ---
**Author:** ![mr\_mcs](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@mr\_mcs](https://forums.plex.tv/u/mr_mcs)\ **Post date:** [August 24, 2022, 5:00pm UTC](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563/22 "2022-08-24T17:00:05Z")
this did not work for me because my old or new password (it doesn’t way) doesn’t work. Says “Invalid Password” when I try to change through web or server. [Next page](https://forums.plex.tv/t/not-reciveving-password-reset-email/792563.md?page=2)