# Notice: Metadata using TVDB agent **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows, server-mac, server-linux, library-management\ **Created:** [November 16, 2019, 9:29am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272 "2019-11-16T09:29:07Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Achilles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/achilles/32/16864_2.png) [@Achilles](https://forums.plex.tv/u/Achilles)\ **Post date:** [November 16, 2019, 9:29am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/1 "2019-11-16T09:29:08Z")
You may notice a failure to fetch metadata for new media if you are using TVDB as an agent. This is due to TVDB changing their API to v3. Please see this post on their forums for further details. [https://forums.thetvdb.com/viewtopic.php?f=3&t=60048](https://forums.thetvdb.com/viewtopic.php?f=3&t=60048) ---
**Author:** ![Achilles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/achilles/32/16864_2.png) [@Achilles](https://forums.plex.tv/u/Achilles)\ **Post date:** [November 16, 2019, 9:30am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/2 "2019-11-16T09:30:00Z")
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**Author:** ![TerranPhil](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/terranphil/32/88005_2.png) [@TerranPhil](https://forums.plex.tv/u/TerranPhil)\ **Post date:** [November 16, 2019, 11:43am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/3 "2019-11-16T11:43:49Z")
Thanks for the update. So Plex needs an update to work with the new API? > We’ve made contact with many add-on developers, including PLEX with hopes to upgrade to TLS. ---
**Author:** ![Manujito](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/manujito/32/25508_2.png) [@Manujito](https://forums.plex.tv/u/Manujito)\ **Post date:** [November 16, 2019, 1:43pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/4 "2019-11-16T13:43:30Z")
Thanks, I was just looking for a solution to my metadata problem, and I guess this is it. But will solving this issue require an update for our servers? I’m on a fixed server version right now because of an unresolved issue, so I hope it can be fixed on your (or their) end. ---
**Author:** ![jasonlitka](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jasonlitka/32/142308_2.png) [@jasonlitka](https://forums.plex.tv/u/jasonlitka)\ **Post date:** [November 16, 2019, 5:14pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/5 "2019-11-16T17:14:52Z")
That implies that Plex is forcing SSL 3.0 for any “secure” connections. Is that the case? If so, that’s kind of concerning since it’s been known to be broken for about 5 years now and Chrome, Firefox, and even Microsoft removed browser support for it in late 2014 or early 2015. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 16, 2019, 5:39pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/6 "2019-11-16T17:39:22Z")
Please don’t get bogged down in speculating SSL v3 noise - not relevant. There are two underlying changes with the TVDB agent 1. The actual API call which is the primary change. The structure and arguments changed. 2. How API errors show up in the log. I worked with two of the team yesterday. The invocation to TVDB went out as a “Connect & Request” as a single statement. When the Request failed, it reported as “Connect” fail. The resolution to this will be a change in the TVDB agent. ---
**Author:** ![ek0nomik](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ek0nomik/32/159844_2.png) [@ek0nomik](https://forums.plex.tv/u/ek0nomik)\ **Post date:** [November 16, 2019, 5:44pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/7 "2019-11-16T17:44:45Z")
Just to provide a little more detail, if you look in the logs you’ll see errors like this: ```auto 2019-11-16 11:35:48,246 (1670) : DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/74205-14.jpg' 2019-11-16 11:35:48,315 (440) : ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/posters/74205-5.jpg' 2019-11-16 11:35:48,315 (440) : INFO (logkit:16) - HTTP Error 403: Forbidden 2019-11-16 11:35:48,365 (440) : DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/74205-12.jpg' 2019-11-16 11:35:48,387 (394) : ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/posters/74205-8.jpg' 2019-11-16 11:35:48,387 (394) : INFO (logkit:16) - HTTP Error 403: Forbidden 2019-11-16 11:35:48,427 (394) : DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/74205-15.jpg' 2019-11-16 11:35:48,460 (c58) : ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/fanart/original/5c44e65a56b53.jpg' 2019-11-16 11:35:48,509 (c58) : DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/fanart/original/5d2fb1decbed4.jpg' 2019-11-16 11:35:48,530 (ce8) : ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/posters/74205-13.jpg' 2019-11-16 11:35:48,532 (ce8) : INFO (logkit:16) - HTTP Error 403: Forbidden 2019-11-16 11:35:48,589 (1670) : ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/posters/74205-14.jpg' 2019-11-16 11:35:48,589 (1670) : INFO (logkit:16) - HTTP Error 403: Forbidden 2019-11-16 11:35:48,611 (ce8) : DEBUG (networking:166) - Requesting 'https://thetvdb.com/banners/_cache/posters/5b0fde70b35c8.jpg' 2019-11-16 11:35:48,706 (440) : ERROR (networking:219) - Error opening URL 'https://thetvdb.com/banners/_cache/posters/74205-12.jpg' 2019-11-16 11:35:48,706 (440) : INFO (logkit:16) - HTTP Error 403: Forbidden ``` According to @ChuckPa it sounds like fixing these requires changes to the agent. I just rebuilt my server so I’m missing metadata for all TV shows. I tried switching to the Movie Database, but it doesn’t seem to pick anything up either. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 16, 2019, 5:46pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/8 "2019-11-16T17:46:38Z")
Correct: “403 - Forbidden” is a “No soup for you” when requesting a URL location. Same as “Permission Denied” when attempting to open files. ---
**Author:** ![audiomixer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/audiomixer/32/9722_2.png) [@audiomixer](https://forums.plex.tv/u/audiomixer)\ **Post date:** [November 16, 2019, 7:30pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/9 "2019-11-16T19:30:00Z")
Looks like I used the wrong search terms and why you closed my thread on this problem. Glad I’m not the only one dealing with this. Curious as to why it does work on my shield PMS though? ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 16, 2019, 7:32pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/10 "2019-11-16T19:32:32Z")
If you are referring to the server running on the Shield, it should be the same behavior because the agent is the exact same but I will add that info to the bug report. ---
**Author:** ![audiomixer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/audiomixer/32/9722_2.png) [@audiomixer](https://forums.plex.tv/u/audiomixer)\ **Post date:** [November 16, 2019, 7:36pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/11 "2019-11-16T19:36:33Z")
Yes, the shield server does find the metadata and art work. ---
**Author:** ![audiomixer](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/audiomixer/32/9722_2.png) [@audiomixer](https://forums.plex.tv/u/audiomixer)\ **Post date:** [November 16, 2019, 7:59pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/12 "2019-11-16T19:59:08Z")
@ChuckPa Never mind on the shield. Just allowed the shield to up date to 1.18.2.2031 and it too no longer works. Was running 1.18.1.1973 previous to update. On edit: I just reinstalled 1.18.0.1846 on my synology and scraping thetvdb is working. ---
**Author:** ![ek0nomik](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ek0nomik/32/159844_2.png) [@ek0nomik](https://forums.plex.tv/u/ek0nomik)\ **Post date:** [November 16, 2019, 9:14pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/13 "2019-11-16T21:14:16Z")
Is your bug tracker public? Any way to subscribe or get notified when it’s resolved so I can force a metadata refresh? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 16, 2019, 9:26pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/14 "2019-11-16T21:26:37Z")
> [@ek0nomik](#): > > Is your bug tracker public? Nope, but do subscribe to: > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447): > > Plex Media Server 0.9.7.16   Download instructions can be found [here](http://forums.plexapp.com/index.php/topic/64569-download-instructions/).   We've got an exciting new release for you today. Since we launched PlexSync, and enabled apps like Kepler and the Roku to use the new transcoder, we've heard a few complaints that the new transcoder was slower than the old one. Just recently we got a sample, ran some tests, and made some changes that should make the new transcoder much faster (like 2x to 3x faster) for both streaming and sync conversion. Please try this … ---
**Author:** ![leelynds](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/leelynds/32/82049_2.png) [@leelynds](https://forums.plex.tv/u/leelynds)\ **Post date:** [November 16, 2019, 9:53pm UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/15 "2019-11-16T21:53:22Z")
This “sticky” would probably suit better on the home page for the forum. It’s missed too easily, when you have to go to `Genera`l \>\> `General Discussions` to find it If I was looking for TVDB info not matching , I’d probably head off to` Plex Media Serve`r \>\>\> `Metadata & Adding Files` as my first choice. Just something to consider. 🤔 ---
**Author:** ![JoePhelps](https://avatars.discourse-cdn.com/v4/letter/j/858c86/32.png) [@JoePhelps](https://forums.plex.tv/u/JoePhelps)\ **Post date:** [November 17, 2019, 12:22am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/23 "2019-11-17T00:22:04Z")
Click on Latest. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 17, 2019, 12:40am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/24 "2019-11-17T00:40:39Z")
Converting to a “Notification” thread. Future posts will be made by moderators and staff with updates. Please continue discussion in the discussion thread linked below ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 17, 2019, 12:42am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/25 "2019-11-17T00:42:19Z")
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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 17, 2019, 1:23am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/27 "2019-11-17T01:23:33Z")
There is a related discussion thread > [@TheTVDB metadata - V3 API and related issues](https://forums.plex.tv/t/thetvdb-metadata-v3-api-and-related-issues/491771): > > Master discussion - TVDB V3 metadata issues. The purpose of this thread is to bring the many threads which are spread throughout the forum into one discussion. This will remain open while the issue is ongoing. It is linked to the companion announcement on this issue. Content from other threads have been moved here. Those threads have been subsequently closed in favor of continuation here. Please do not create new topics as it only creates more work and confusion. I also ask: Don’t cr… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 18, 2019, 2:30am UTC](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272/29 "2019-11-18T02:30:17Z")
## 21.30 EDT - 17. Nov. 2019 ## Update TheTVDB team, in conjunction with the Plex team, has been working over the weekend to restore metadata services. At this time, everyone should see metadata flowing again into their systems. It may be a bit before full service is restored but the API v3 rollout, which was to transparently include API v2 support, seems to be back on track. [Next page](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272.md?page=2)