# \[nVidia ShieldTV 2019\] playback problem
**URL:** https://forums.plex.tv/t/nvidia-shieldtv-2019-playback-problem/789541
**Category:** Plex Players
**Tags:** server-nvidia-shield, android-tv
**Created:** [April 22, 2022, 1:53pm UTC](https://forums.plex.tv/t/nvidia-shieldtv-2019-playback-problem/789541 "2022-04-22T13:53:31Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@toto72100](https://forums.plex.tv/u/toto72100)
#### Post date: [April 22, 2022, 1:53pm UTC](https://forums.plex.tv/t/nvidia-shieldtv-2019-playback-problem/789541/1 "2022-04-22T13:53:31Z")
Server Version#: 1.26.0.5715-8cf78dab3 Synology (DSM 7)
Player Version#: 9.0.2 (33.1.0.319) (ShieldTV 2019 Pro)
Hardware :
Phillips TV
Amplifier yamaha
Nas Synology DS 1621+
Hello community.
Since updating my Nvidia ShieldTV 2019 pro (running Android 11) I’m having major playback problems.
First problem: When I start a movie the image freezes for a few seconds and the credits start afterwards.
[ ](https://i.postimg.cc/FsnFcdpz/7Ckd5.jpg)
Second problem: When I launch a movie I have a blue circle that rotates. I have to start the film several times.
[https://i.postimg.cc/66cpW1Gd/7C3wU.png](https://i.postimg.cc/66cpW1Gd/7C3wU.png)
I have tried several solutions.
I reset my ShieldTV and plex.
Change the HDMI cables.
I changed the video settings.
I have tested on Apple tablet and Apple phone and everything works fine.
Thanks
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [July 21, 2022, 1:53pm UTC](https://forums.plex.tv/t/nvidia-shieldtv-2019-playback-problem/789541/2 "2022-07-21T13:53:32Z")
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