# OAuth login fail

**URL:** <https://forums.plex.tv/t/oauth-login-fail/434180>\
**Category:** Remote Access\
**Tags:** ios-legacy\
**Created:** [July 17, 2019, 11:22am UTC](https://forums.plex.tv/t/oauth-login-fail/434180 "2019-07-17T11:22:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![donghaomin](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/donghaomin/32/140671_2.png) [@donghaomin](https://forums.plex.tv/u/donghaomin)\
**Post date:** [July 17, 2019, 11:22am UTC](https://forums.plex.tv/t/oauth-login-fail/434180/1 "2019-07-17T11:22:17Z")

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(Please bear with me here, I’m not a native English speaker.)

Server Version#: 1.16.2.1297  
Hi there, ever since the update of PMS 1.16.2.1297 from 1.16.1.\*, I’ve lost remote access to my server with Infuse app on iOS. Remote access with native plex media player is working fine.

So I tried to re-authenticate with Infuse, but not being able to OAuth login again.  
On the OAuth page, [https://app.plex.tv/auth/#!?clientID=xxx&forwardUrl=infuse-oauth://plex&code=xxxx](https://app.plex.tv/auth/#!?clientID=xxx&forwardUrl=infuse-oauth://plex&code=xxxx), I tried with email and google, both showing “we were unable to complete this request. You will be redirected automatically.”

After a bit googling, seems to be an issue with plex auth server?  
If not, how do I debug this issue?

Any input here would be much appreciated.

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**Author:** ![sara\_l\_netcabo\_pt](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@sara\_l\_netcabo\_pt](https://forums.plex.tv/u/sara_l_netcabo_pt)\
**Post date:** [July 17, 2019, 6:41pm UTC](https://forums.plex.tv/t/oauth-login-fail/434180/2 "2019-07-17T18:41:22Z")

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Hello! same here, with the latest update of Plex Media Server I have the same problem (server version 1.16.2.1297) :-((( Any help?

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**Author:** ![MrCreatureZoid](https://avatars.discourse-cdn.com/v4/letter/m/c77e96/32.png) [@MrCreatureZoid](https://forums.plex.tv/u/MrCreatureZoid)\
**Post date:** [July 17, 2019, 7:26pm UTC](https://forums.plex.tv/t/oauth-login-fail/434180/3 "2019-07-17T19:26:09Z")

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This workaround was posted in the support discord for [Tautulli](https://tautulli.com/) (monitoring system built in Python).

Here is a current work around for the Plex OAuth issue until Plex fixes it:

1. Copy the URL of the Plex OAuth popup window to a new browser tab. _ **Do not close the popup window** _ .
2. Add `&context[device][product]=Plex Web` to the end of the URL.
3. Sign in to Plex on the new tab and Tautulli will authenticate. The popup will close automatically.

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**Author:** ![donghaomin](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/donghaomin/32/140671_2.png) [@donghaomin](https://forums.plex.tv/u/donghaomin)\
**Post date:** [July 18, 2019, 1:05am UTC](https://forums.plex.tv/t/oauth-login-fail/434180/4 "2019-07-18T01:05:06Z")

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Sir you are da man! It works!  
So as of this solution, the problem is on Plex’s side. I hope it’s temporary.  
If they are blocking third-party [device][product], they could just shutdown OAuth api completely .

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 15, 2019, 11:22am UTC](https://forums.plex.tv/t/oauth-login-fail/434180/5 "2019-10-15T11:22:18Z")

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