# OFDB plugin PROBLEM under Windows Server 2012 **URL:** \ **Category:** Dev/API Corner\ **Tags:** scanner-agent-dev\ **Created:** [August 22, 2017, 10:12pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450 "2017-08-22T22:12:46Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![rossinior](https://avatars.discourse-cdn.com/v4/letter/r/5f8ce5/32.png) [@rossinior](https://forums.plex.tv/u/rossinior)\ **Post date:** [August 22, 2017, 10:12pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/1 "2017-08-22T22:12:46Z")
Hi guys, Lately, the OFDB opened up for TV series and I hoped to get the same benefits for my German TV series libaries as for my movie libaries (German critics ratings, German titles, German FSK ratings). I have two PMS servers. One is running under QNAP and one is running under Windows server 2012. PMS server software: Both PMS are v1.8.1 (most actual Plex Pass version). Both server settings are exactly the same. Plugin: Both PMS have the most actual OFDB plugin enabled (checked the plugin’s code for the latest changes). Libraries: Both PMS have TV series libraries configured to use TheTVDB agent and are configured as “German” language. THETVDB agent: Both agents are configured exactly the same way with the OFDB plugin on top (before TheTVDB) with all checkboxes checked. I installed the QNAP version long time ago and it properly self-updated to the most recent version. I just installed it under Windows PMS a few days ago because the Windows PMS does not have any Movie libraries. The Problem: On QNAP, when I refresh the metadata of a TV series which already has been properly identified, I get the OFDB metadata (which can be easily identified with the FSK rating which has been changed recently from “de/xy” to “FSK xy”. If doing the exact same thing on the same series on my Windows server, I do NOT get the OFDB metadata. In fact, I never get these OFDB data for any series under Windows. Oh, and I restarted the Windows server machine including Plex PMS already. It seems that OFDB plugin is either missing something, or has a rights problem or whatever… Can somebody help me to get to the root of my problem? Thank you in advance. ---
**Author:** ![sander1](https://avatars.discourse-cdn.com/v4/letter/s/4bbf92/32.png) [@sander1](https://forums.plex.tv/u/sander1)\ **Post date:** [August 22, 2017, 10:24pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/2 "2017-08-22T22:24:14Z")
Please refresh an item in your library (on the Windows install) and then grab the log file `com.plexapp.agents.ofdb.log`. Ref: [Channel Log Files](https://support.plex.tv/hc/en-us/articles/201106148-Channel-Log-Files "Channel Log Files") ---
**Author:** ![rossinior](https://avatars.discourse-cdn.com/v4/letter/r/5f8ce5/32.png) [@rossinior](https://forums.plex.tv/u/rossinior)\ **Post date:** [August 23, 2017, 3:01pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/3 "2017-08-23T15:01:52Z")
Here you go. ---
**Author:** ![rossinior](https://avatars.discourse-cdn.com/v4/letter/r/5f8ce5/32.png) [@rossinior](https://forums.plex.tv/u/rossinior)\ **Post date:** [August 25, 2017, 8:00am UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/4 "2017-08-25T08:00:35Z")
Any news on this? ---
**Author:** ![rossinior](https://avatars.discourse-cdn.com/v4/letter/r/5f8ce5/32.png) [@rossinior](https://forums.plex.tv/u/rossinior)\ **Post date:** [September 5, 2017, 11:03pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/5 "2017-09-05T23:03:37Z")
It looks like there is a problem with Python from the Framework.bundle?! I am not able to trace it down… any help on that? ---
**Author:** ![rossinior](https://avatars.discourse-cdn.com/v4/letter/r/5f8ce5/32.png) [@rossinior](https://forums.plex.tv/u/rossinior)\ **Post date:** [September 5, 2017, 11:06pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/6 "2017-09-05T23:06:44Z")
Forgot: I am using the most actual version of PMS 1.8.3 Did a fresh install of the OFDB plugin there via channel install button. ---
**Author:** ![sander1](https://avatars.discourse-cdn.com/v4/letter/s/4bbf92/32.png) [@sander1](https://forums.plex.tv/u/sander1)\ **Post date:** [September 6, 2017, 9:06pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/7 "2017-09-06T21:06:37Z")
If you Google `return Framework.objects.Redirect(self._core, handlers[0].prefix)` you find 1 result only, but no solution. I don’t know why PMS is requesting `/root` at all. It does not do that on my OSX install, for any agent. The only thing I can suggest is doing a fresh new install of PMS… ---
**Author:** ![rossinior](https://avatars.discourse-cdn.com/v4/letter/r/5f8ce5/32.png) [@rossinior](https://forums.plex.tv/u/rossinior)\ **Post date:** [September 6, 2017, 11:08pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/8 "2017-09-06T23:08:52Z")
Just cleared the pliug-ins caches, deleted the framework.bundle plus the services.bundle and did a repair install on Windows. After a couple of minutes… it worked. Problem solved. ---
**Author:** ![sander1](https://avatars.discourse-cdn.com/v4/letter/s/4bbf92/32.png) [@sander1](https://forums.plex.tv/u/sander1)\ **Post date:** [September 6, 2017, 11:58pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/9 "2017-09-06T23:58:08Z")
> @rossinior said: > Just cleared the pliug-ins caches, deleted the framework.bundle plus the services.bundle and did a repair install on Windows. > > After a couple of minutes… it worked. Problem solved. Excellent! Good to hear! Weird thing is, I just did an install of OFDB on my Windows 10 test machine and I get the exact same error in my log files! :neutral: ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 8, 2020, 8:04pm UTC](https://forums.plex.tv/t/ofdb-plugin-problem-under-windows-server-2012/203450/10 "2020-01-08T20:04:53Z")