# Offline Android Server Nvidia Shield **URL:** \ **Category:** General Discussions\ **Created:** [May 7, 2019, 6:20pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147 "2019-05-07T18:20:01Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![hambone3980\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/h/77aa72/32.png) [@hambone3980\_yahoo\_com](https://forums.plex.tv/u/hambone3980_yahoo_com)\ **Post date:** [May 7, 2019, 6:20pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/1 "2019-05-07T18:20:01Z")
I need help getting my Android Nvidia Shield server to work it says offline/unavailable I went to the server on the Plex to turn the server on it still want come on? ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 6:51pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/2 "2019-05-07T18:51:24Z")
Hi, I have the same problem it continuously says offline. WAs hoping to add an external drive but cant do anything at the moment. Thanks ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 7:02pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/3 "2019-05-07T19:02:05Z")
Have you guys gone through our support article, [https://support.plex.tv/articles/221099988-setting-up-and-managing-plex-media-server-on-nvidia-shield/](https://support.plex.tv/articles/221099988-setting-up-and-managing-plex-media-server-on-nvidia-shield/)? ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 8:11pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/4 "2019-05-07T20:11:21Z")
Cant see anything about problem with off line ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 8:15pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/5 "2019-05-07T20:15:30Z")
I don’t know what you mean. Can you provide more details? ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 8:25pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/6 "2019-05-07T20:25:52Z")
Hi. My plex server on my nvidia shield show offline. I can,t find anything to explan how to get the server online ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 8:28pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/7 "2019-05-07T20:28:06Z")
I mean, where are you seeing this? Turning the server on/off is done from the Plex client also on the Shield. It’s in the settings, there is a row for Server. ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 9:33pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/8 "2019-05-07T21:33:56Z")
THe offline showed up on the plex server on the shield and when I tried to get online with my computer. disabled it and installed again and now trying to do the set up it just stays on “plex media server is starting for the first time, please wait” ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 9:38pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/9 "2019-05-07T21:38:58Z")
> [@xmob1965\_yahoo\_co\_uk](#): > > when I tried to get online with my computer. You can’t get it online from the computer, you need to do it from the Shield. did you read the article I linked? Look under the section " Enabling or Disabling Plex Media Server". ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 10:02pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/10 "2019-05-07T22:02:47Z")
ive followed the article, using the app but it just buffers on the plex media server is starting for the first time. This is the 4th evening trying to sort this so it is getting very frustration, but I appreciate your help ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 10:03pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/11 "2019-05-07T22:03:50Z")
Go into the Shield’s main settings and clear the app data for PMS. This will allow it to start over. It might have gotten stuck in some loop trying to start before. ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 10:12pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/12 "2019-05-07T22:12:35Z")
Still buffering ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 10:14pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/13 "2019-05-07T22:14:47Z")
Have you tried turning the Shield off and back on? ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 10:16pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/14 "2019-05-07T22:16:06Z")
Also, from Plex Web, check your devices page and see if the Shield server is listed in there. Try removing it from there too. ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 10:21pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/15 "2019-05-07T22:21:11Z")
yes lots of times ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 10:25pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/16 "2019-05-07T22:25:50Z")
Can you manually grab the logs? [https://support.plex.tv/articles/220347688-accessing-shield-storage/](https://support.plex.tv/articles/220347688-accessing-shield-storage/) ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 10:38pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/17 "2019-05-07T22:38:08Z")
not sure what that means, only just trying to add external drive when it worked on and off had a usb stick as internal drive ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 10:43pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/18 "2019-05-07T22:43:45Z")
I’m trying to understand what is going on. You say that PMS is stuck at the loading screen. Even if you can’t access PMS, it should still be running and creating a log. The link above will show you how you can access those logs manually from another computer. The logs may have information on what is going on. > [@xmob1965\_yahoo\_co\_uk](#): > > only just trying to add external drive when it worked on and off had a usb stick as internal drive Can you explain exactly what you did? So you has a usb drive configured as internal storage. What happened to this drive? Did you just unplug it and plug in the hard drive? ---
**Author:** ![xmob1965\_yahoo\_co\_uk](https://avatars.discourse-cdn.com/v4/letter/x/bbe5ce/32.png) [@xmob1965\_yahoo\_co\_uk](https://forums.plex.tv/u/xmob1965_yahoo_co_uk)\ **Post date:** [May 7, 2019, 10:46pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/19 "2019-05-07T22:46:10Z")
yes , un plugged and plugged in external HD. But the off line problem was on going before I did this ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [May 7, 2019, 10:53pm UTC](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147/20 "2019-05-07T22:53:46Z")
You can’t just swap drives like that. When you set the usb drive to internal storage, that became the Shield’s main storage for apps and data. It is not an extension to the system’s internal storage, it replaces it. By unplugging it, you just removed everything. If you still have the drive and haven’t erased it, put it back and see if things start working again. Then we can work on adding the extra drive. [Next page](https://forums.plex.tv/t/offline-android-server-nvidia-shield/409147.md?page=2)