# Old server ghost

**URL:** <https://forums.plex.tv/t/old-server-ghost/148445>\
**Category:** General Discussions\
**Created:** [June 18, 2016, 9:57pm UTC](https://forums.plex.tv/t/old-server-ghost/148445 "2016-06-18T21:57:55Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 18, 2016, 9:57pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/1 "2016-06-18T21:57:55Z")

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FeeNAS 9.10  
Plex Server Version 0.9.17.2

Can’t find a way to remove old server Nucshuco. Not showing under devices. I removed SLCASA and then logged back in, but still showing up.  
Is there another way to remove old servers?  
I have also restarted the server and remotely logged in with different browsers with same results.

My Plex server is working great with family connecting from all over the country with different devices.

![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/0/c/0cfcaa537cdf3fdb57f7516795241ec94de567a0.jpg)

 ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/1/1/11c9306bf606b9b2c2d439d365c436a3b10ebb3d.jpg)

 ![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/a/6/a65119d4c3ea6d71c674656f261592e551177748.jpg)

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [June 19, 2016, 12:15am UTC](https://forums.plex.tv/t/old-server-ghost/148445/2 "2016-06-19T00:15:10Z")

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Try signing out and in Plex Web (top right corner sign in)

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**Author:** ![buba013](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/buba013/32/8485_2.png) [@buba013](https://forums.plex.tv/u/buba013)\
**Post date:** [June 19, 2016, 12:44am UTC](https://forums.plex.tv/t/old-server-ghost/148445/3 "2016-06-19T00:44:06Z")

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you may need to remove the Players from the devices list ( force them to login freshly.)

I had this happen to me with my player at the beach house (my server is at home so remote connection).

For some reason the remote player(client) kept the ghost server alive . I had to remove the player from the list then the server went away .

due to the remote site had Cached Connection Information ( must have left it running) .

yes I had the similar issue with 1 server listed but my players were showing an old server , when i removed the remote player that had cached information it was fine.

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<div class="post-metadata">

**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 19, 2016, 12:52am UTC](https://forums.plex.tv/t/old-server-ghost/148445/4 "2016-06-19T00:52:15Z")

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its not in the device list. that is the problem im having. if you look at the pics there is only one server in there.

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**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\
**Post date:** [June 19, 2016, 1:58am UTC](https://forums.plex.tv/t/old-server-ghost/148445/5 "2016-06-19T01:58:20Z")

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> @SLCasa said:  
> its not in the device list. that is the problem im having. if you look at the pics there is only one server in there.

Did you log out and log back in as sa2000 suggested?

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<div class="post-metadata">

**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 19, 2016, 2:04am UTC](https://forums.plex.tv/t/old-server-ghost/148445/6 "2016-06-19T02:04:49Z")

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yes i did log out and back in.

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<div class="post-metadata">

**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 19, 2016, 2:05am UTC](https://forums.plex.tv/t/old-server-ghost/148445/7 "2016-06-19T02:05:21Z")

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removed all the players in the device area and logged out. Still showing old server. ☹

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**Author:** ![kegobeer-plex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/kegobeer-plex/32/17444_2.png) [@kegobeer-plex](https://forums.plex.tv/u/kegobeer-plex)\
**Post date:** [June 19, 2016, 2:31am UTC](https://forums.plex.tv/t/old-server-ghost/148445/8 "2016-06-19T02:31:23Z")

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Have you tried using the [plex.tv](http://plex.tv) web app to remove devices? Maybe it’s still showing up via the online web app.

[https://app.plex.tv/web/app#!/settings/devices](https://app.plex.tv/web/app#!/settings/devices)

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<div class="post-metadata">

**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 19, 2016, 2:35am UTC](https://forums.plex.tv/t/old-server-ghost/148445/9 "2016-06-19T02:35:53Z")

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yes connected using [plex.tv](http://plex.tv) web app and locally with same results. also tried using cell phone on 4g same problem with web app.

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [June 19, 2016, 8:03am UTC](https://forums.plex.tv/t/old-server-ghost/148445/10 "2016-06-19T08:03:41Z")

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> @SLCasa said:  
> yes i did log out and back in.

Where ? there are two places. One within server settings and the other within the browser for plex web (top right drop down). Could also try to clear browser cache

Does the server appear within the xml you get from `https://plex.tv/pms/resources.xml?includeHttps=1` ?

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<div class="post-metadata">

**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 19, 2016, 3:15pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/11 "2016-06-19T15:15:03Z")

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Yes it does

```auto
<Device name="Nucshuco" product="Plex Media Server" productVersion="0.9.11.1.678-c48ffd2" platform="FreeBSD" platformVersion="(FreeBSD 9.2-RELEASE-p12 #0 r262572+b043649: Sun Sep 28 23:03:31 PDT 2014 root@build3.ixsystems.com:/tank/home/jkh/build/921/freenas/os-base/amd64/fusion/jkh/921/freenas/FreeBSD/src/sys/FREENAS.amd64)" device="" clientIdentifier="e957b3082f1cb851a3c2cdecb41683c1597fc2fc" createdAt="1411429368" lastSeenAt="1466263325" provides="server" owned="1" publicAddressMatches="1" presence="0">
<Connection protocol="http" address="192.168.1.6" port="32400" uri="http://192.168.1.6:32400" local="1"/>

```

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<div class="post-metadata">

**Author:** ![MediaHorder](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/mediahorder/32/160753_2.png) [@MediaHorder](https://forums.plex.tv/u/MediaHorder)\
**Post date:** [June 19, 2016, 3:44pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/12 "2016-06-19T15:44:32Z")

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It is most likely the Plex for Windows 10 beta app’s mobile server.

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [June 19, 2016, 3:51pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/13 "2016-06-19T15:51:28Z")

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> @SLCasa said:  
> Yes it does
> 
> ```auto
> <Device name="Nucshuco" product="Plex Media Server" productVersion="0.9.11.1.678-c48ffd2" platform="FreeBSD" platformVersion="(FreeBSD 9.2-RELEASE-p12 #0 r262572+b043649: Sun Sep 28 23:03:31 PDT 2014 root@build3.ixsystems.com:/tank/home/jkh/build/921/freenas/os-base/amd64/fusion/jkh/921/freenas/FreeBSD/src/sys/FREENAS.amd64)" device="" clientIdentifier="e957b3082f1cb851a3c2cdecb41683c1597fc2fc" createdAt="1411429368" lastSeenAt="1466263325" provides="server" owned="1" publicAddressMatches="1" presence="0">
> <Connection protocol="http" address="192.168.1.6" port="32400" uri="http://192.168.1.6:32400" local="1"/>
> 
> ```

May be there is another server with the same `ProcessedMachineIdentifier` in the `Preferences.xml` as this one

This ghost server was last seen by plex.tv on 18th June 2016 at 15:22  
Could you check the Preferences.xml of your other server  
May be you cloned the Preferences.xml ?

The identifier for this ghost server is `"e957b3082f1cb851a3c2cdecb41683c1597fc2fc"`  
It was created 22nd September 2014

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<div class="post-metadata">

**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 19, 2016, 4:25pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/14 "2016-06-19T16:25:14Z")

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Is it ok to paste Preferences.xml in here? should I xxxxx out PlexOnlineToken?

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [June 19, 2016, 8:44pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/15 "2016-06-19T20:44:15Z")

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> @SLCasa said:  
> Is it ok to paste Preferences.xml in here? should I xxxxx out PlexOnlineToken?

You can edit your token and the email address replacing with xxx’s

When you looked at the resources.xml earlier, were there two server entries ? could you post the other server device entry xml and what device had an ip address of 192.168.1.6 on afternoon of 18th June ?

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<div class="post-metadata">

**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 19, 2016, 8:47pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/16 "2016-06-19T20:47:48Z")

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Here is my Preferences.xml

`<?xml version="1.0" encoding="utf-8"?> <Preferences MachineIdentifier="f37b6206-87d2-4fa3-bb1b-3243c99974c4" ProcessedMachineIdentifier="8f43e29a934a9fcbf72d8d85f90433d8a8de2e82" AnonymousMachineIdentifier="42bb0c93-f942-4ae0-ac2f-0908b4de84fc" MetricsEpoch="1" AcceptedEULA="1" PlexOnlineMail="xxxxx@xxxxx.com" PlexOnlineUsername="SLCasa" PlexOnlineToken="XXXXXXXXXXXXXXXXXX" CertificateVersion="2" PublishServerOnPlexOnlineKey="1" ManualPortMappingMode="1" ManualPortMappingPort="47711" DlnaEnabled="0" ButlerUpdateChannel="8" FriendlyName="SLCASA" PlexOnlineHome="1" ScheduledLibraryUpdateInterval="86400" ScheduledLibraryUpdatesEnabled="1" GenerateBIFBehavior="asap" ButlerStartHour="5" ButlerEndHour="8" LogVerbose="1" GdmEnabled="0" secureConnections="1" LanguageInCloud="1" BackgroundTranscodeLifecycle="0" BackgroundTranscodeLowPriority="0" FSEventLibraryPartialScanEnabled="0" FSEventLibraryUpdatesEnabled="0" iTunesSharingEnabled="0" ButlerTaskUpgradeMediaAnalysis="1" ButlerTaskRefreshLibraries="1" ButlerTaskRefreshPeriodicMetadata="1" PubSubServerPing="44" PubSubServer="184.105.148.84" TranscoderTempDirectory="/usr/local/plextemp" TranscoderQuality="2" agentAutoEnabled.com.plexapp.agents.lastfm.Artists.com.plexapp.agents.vevo="1" agentAutoEnabled.com.plexapp.agents.lastfm.Albums.com.plexapp.agents.lyricfind="1" agentAutoEnabled.com.plexapp.agents.plexmusic.Albums.com.plexapp.agents.lyricfind="1" CloudSyncNeedsUpdate="0" BackgroundTranscodeThrottle="0" ButlerTaskCheckForUpdates="0" ButlerTaskBackupDatabase="0" OnDeckWindow="5" FirstRun="0" CinemaTrailersFromTheater="1" CinemaTrailersFromBluRay="1" TranscoderH264BackgroundPreset="fast" OldestPreviousVersion="legacy" GenerateChapterThumbBehavior="asap"/>`

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [June 19, 2016, 8:55pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/17 "2016-06-19T20:55:48Z")

</div>

Thanks. The machine identifier is different from that for the ghost one. Could you send me by PM the whole xml from `https://plex.tv/pms/resources.xml?includeHttps=1`

When you signed in to plex web and clicked on Devices tab in Settings, was that signed in to the same master account you use for the servers? I notice you have Plex Home active - so just want to make sure that you were using the master admin account and not one of the managed users

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<div class="post-metadata">

**Author:** ![SLCasa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/slcasa/32/81841_2.png) [@SLCasa](https://forums.plex.tv/u/SLCasa)\
**Post date:** [June 19, 2016, 9:00pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/18 "2016-06-19T21:00:37Z")

</div>

@sa2000  
ok sent it to you

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [June 19, 2016, 11:42pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/19 "2016-06-19T23:42:22Z")

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Thank you. I am discussing this with the plex devs

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<div class="post-metadata">

**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\
**Post date:** [June 20, 2016, 3:52pm UTC](https://forums.plex.tv/t/old-server-ghost/148445/20 "2016-06-20T15:52:17Z")

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This has now been registered as an issue and will be addressed.  
The server was not used for a very long time.

Do you remember the sequence ? Was the device brought online after long period and new server SLSCasa installed on it on the 18th June?

[Next page](https://forums.plex.tv/t/old-server-ghost/148445.md?page=2)