# On Deck Missing for Managed Home User

**URL:** <https://forums.plex.tv/t/on-deck-missing-for-managed-home-user/182832>\
**Category:** General Discussions\
**Created:** [March 4, 2017, 9:49pm UTC](https://forums.plex.tv/t/on-deck-missing-for-managed-home-user/182832 "2017-03-04T21:49:15Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![salamonka](https://avatars.discourse-cdn.com/v4/letter/s/e8c25b/32.png) [@salamonka](https://forums.plex.tv/u/salamonka)\
**Post date:** [March 4, 2017, 9:49pm UTC](https://forums.plex.tv/t/on-deck-missing-for-managed-home-user/182832/1 "2017-03-04T21:49:15Z")

</div>

I have three managed users in Plex Home. One of those users has content limited by content rating. When this restriction is in place, the On Deck feature doesn’t appear to work. As soon as I remove the restrictions, the On Deck appears. I have verified the content that is in On Deck meets the content rating of the restriction.

---

<div class="post-metadata">

**Author:** ![salamonka](https://avatars.discourse-cdn.com/v4/letter/s/e8c25b/32.png) [@salamonka](https://forums.plex.tv/u/salamonka)\
**Post date:** [March 4, 2017, 10:00pm UTC](https://forums.plex.tv/t/on-deck-missing-for-managed-home-user/182832/2 "2017-03-04T22:00:31Z")

</div>

I did find a work around, if I include None in content rating restrictions, the On Deck comes back.

---

<div class="post-metadata">

**Author:** ![random.server](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/random.server/32/12841_2.png) [@random.server](https://forums.plex.tv/u/random.server)\
**Post date:** [March 4, 2017, 11:58pm UTC](https://forums.plex.tv/t/on-deck-missing-for-managed-home-user/182832/3 "2017-03-04T23:58:30Z")

</div>

Thanks! I can confirm the same issue happens with a content restricted (kids) regular account in a Plex Home as well, I’ve sent out word to the my two non home users to see if the same thing happens there as well.

---

<div class="post-metadata">

**Author:** ![PlexK](https://avatars.discourse-cdn.com/v4/letter/p/b5e925/32.png) [@PlexK](https://forums.plex.tv/u/PlexK)\
**Post date:** [March 6, 2017, 5:06pm UTC](https://forums.plex.tv/t/on-deck-missing-for-managed-home-user/182832/4 "2017-03-06T17:06:53Z")

</div>

Same issue here. The last two PlexPass releases have that problem. I really had hoped it was fixed in the last one. 😕

---

<div class="post-metadata">

**Author:** ![bretswinney](https://avatars.discourse-cdn.com/v4/letter/b/f05b48/32.png) [@bretswinney](https://forums.plex.tv/u/bretswinney)\
**Post date:** [March 6, 2017, 8:00pm UTC](https://forums.plex.tv/t/on-deck-missing-for-managed-home-user/182832/5 "2017-03-06T20:00:04Z")

</div>

> **[On Deck missing in 1.4.1.3362](https://forums.plex.tv/discussion/258853/on-deck-missing-in-1-4-1-3362#latest)**
>
> Installed 1.4.1.3362 on Windows roughly 4 days ago and on deck is missing on all clients I’ve tried it on for all but the main user. There’s a topic about this that I replied to earlier but it’s in the Android Mobile forum and probably won’t be seen.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 10:52pm UTC](https://forums.plex.tv/t/on-deck-missing-for-managed-home-user/182832/6 "2020-01-07T22:52:27Z")

</div>


