Server Version#: 1.40.0.7998 Player Version#: 10.9.1.5708 Opening such file on my Sony A9G with always up to date app, completely crashes the app. The app just restarts after a few seconds of spinner. Plays just fine on my Windows PC on MPC-HC General Unique ID : xxx Complete na…

I believe it was fixed with this release: [image] Plex for Android Announcements Plex for Android 10.17.0 Available on Google Play and the Amazon App Store . NOTE: We are performing a staged rollout, which means the update may take a day or two before it becomes available…

The file has 50 tracks. That causes problems for some clients. Try remuxing the file, using MKVToolNix or similar tools, removing the unneeded audio and subtitle tracks. https://mkvtoolnix.download/

[image] FordGuy61: The file has 50 What?! Where do you see 50 tracks? There’s just one video track and 17 audio tracks. Subtitles are barely tracks. Even if we do count them as tracks, I have files with more and they play fine

[image] Karmalakas: Where do you see 50 tracks? In the information you posted. [image] Karmalakas: I have files with more and they play fine Then something might be wrong with the file - poorly encoded or damaged in some other way. It could be bad enough that Plex cannot play it, but…

I hope you do realize how absurd your suggestion is. You’re telling me to go and fix all such files instead of Plex just fixing the player. Not only it cannot play the file, but it completely crashes without any errors. At least it could show some error, but Plex being Plex - it’s been almost 10 yea…

You: All my movies play but this one. Me: It might be the file. Run some tests to find out. There are files that play fine in VLC, Kodi, etc., that give Plex trouble. You might have one of those. I’m suggesting you take 10 minutes to remux the file and see if it helps. If you have a file wit…

I never said this specific one doesn’t play. I said such as this doesn’t play. I have a bunch of similar files and all of them just crash the app. I don’t even get a chance to switch to transcoding - app crashes. I don’t remember if there’s a way to switch this before starting to play. I’m pretty s…

I get it, you try to play files that are fine everywhere else except Plex. Why is it happening? It probably shouldn’t crash. But… do you really need 17 different audio tracks and 32 subtitles? That’s a pretty extreme file. It doesn’t surprise me some players might have difficulty handling it in som…

I just checked and the file in question plays fine on Plex Server web app (the one that opens from Server icon in SysTray). Also these two files with tens of tracks play fine on the same Android TV app where the above one crashes General Complete name : xxx.mp4 Format …

(splitting post because of char limit) General Unique ID : xxx Complete name : xxx.mkv Format : Matroska Format version : Version 4 File size : 6.07 GiB Duration : 58 min 20 s Overall bit rate …

Does anyone from Plex team visit these forums? Is there a proper bug tracker somewhere?

Opening the video completely crashes the player

Plex Players

Karmalakas July 10, 2024, 7:23am 13

I believe it was fixed with this release:

It seems to be playing now

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Opening the video completely crashes the player

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