agent does not work Ubuntu 16.04


#1 agent does not work Ubuntu 16.04. I have uploaded correct subtitles to try if does not it work or there miss subtitles.

  • Same release.
  • Same subtitles for the release.
  • Logged as VIP.
  • Restarted PMS.
  • Refreshed metadata.

But it did not downloaded any subtitles!
I hope you can fix it. Because I have paid for it and many thing I have to make by my hands to get it work.