# Optimized versions not playing

**URL:** <https://forums.plex.tv/t/optimized-versions-not-playing/847099>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield, playback, media-optimizer\
**Created:** [July 12, 2023, 5:44pm UTC](https://forums.plex.tv/t/optimized-versions-not-playing/847099 "2023-07-12T17:44:34Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jfree427](https://avatars.discourse-cdn.com/v4/letter/j/cdc98d/32.png) [@jfree427](https://forums.plex.tv/u/jfree427)\
**Post date:** [July 12, 2023, 5:44pm UTC](https://forums.plex.tv/t/optimized-versions-not-playing/847099/1 "2023-07-12T17:44:34Z")

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Whenever I optimize a video it no longer plays. I get a generic error while playing. I’ve optimized versions for years without issues.

Videos that I have optimized in the past play fine. I’m guessing some update along the way has changed the encoding? I typically use “Universal TV” 8mbps.

I’m using Plex Server on my nVidia Shield.

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**Author:** ![jfree427](https://avatars.discourse-cdn.com/v4/letter/j/cdc98d/32.png) [@jfree427](https://forums.plex.tv/u/jfree427)\
**Post date:** [July 14, 2023, 5:53pm UTC](https://forums.plex.tv/t/optimized-versions-not-playing/847099/2 "2023-07-14T17:53:51Z")

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Can someone from Plex support please respond? I’m a Plex Pass subscriber.

Server version is: 1.32.4.7195

This video was just optimized today…Logs…

Jul 14, 2023 14:12:14.644 [175350348992] ERROR - [Req#65a/Transcode] MDE: video has neither a video stream nor an audio stream  
Jul 14, 2023 14:12:14.644 [175350348992] ERROR - [Req#65a/Transcode] MDE: video has neither a video stream nor an audio stream  
Jul 14, 2023 14:12:14.644 [175350348992] ERROR - [Req#65a/Transcode] Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data  
Jul 14, 2023 14:12:14.644 [175350348992] WARN - [Req#65a/Transcode] Failed to obtain a streaming resource for transcode of key /library/metadata/44057  
Jul 14, 2023 14:12:14.702 [175347244224] WARN - [Req#65c] SLOW QUERY: It took 940.000000 ms to retrieve 50 items.  
Jul 14, 2023 14:12:14.840 [176796884160] WARN - [Req#67e] Could not convert “state” (“error”) to the correct type  
Jul 14, 2023 14:12:16.628 [175330745536] ERROR - [Req#67d/Transcode] MDE: video has neither a video stream nor an audio stream  
Jul 14, 2023 14:12:16.628 [175330745536] ERROR - [Req#67d/Transcode] MDE: video has neither a video stream nor an audio stream  
Jul 14, 2023 14:12:16.628 [175330745536] ERROR - [Req#67d/Transcode] Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 12, 2023, 5:54pm UTC](https://forums.plex.tv/t/optimized-versions-not-playing/847099/3 "2023-10-12T17:54:36Z")

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