# Original quality, buffering issues

**URL:** <https://forums.plex.tv/t/original-quality-buffering-issues/771715>\
**Category:** Plex Players\
**Tags:** plex-web\
**Created:** [January 19, 2022, 12:54pm UTC](https://forums.plex.tv/t/original-quality-buffering-issues/771715 "2022-01-19T12:54:55Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Blopiblop](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/blopiblop/32/267393_2.png) [@Blopiblop](https://forums.plex.tv/u/Blopiblop)\
**Post date:** [January 19, 2022, 12:54pm UTC](https://forums.plex.tv/t/original-quality-buffering-issues/771715/1 "2022-01-19T12:54:56Z")

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Server Version#: Version 4.69.1  
Player Version#: ?

Since few days I have trouble playing content via the webapp with the Original quality setting, the movie is buffering for like 5mn then stop and I have to reload the page to make it buffering again.  
Don’t seems to happen with converted quality, does happen with multiple files.

I tried with a local machine and a distant one, exact same thing.

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**Author:** ![Blopiblop](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/blopiblop/32/267393_2.png) [@Blopiblop](https://forums.plex.tv/u/Blopiblop)\
**Post date:** [January 26, 2022, 7:10pm UTC](https://forums.plex.tv/t/original-quality-buffering-issues/771715/2 "2022-01-26T19:10:30Z")

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Anyone ? Can I force converted quality on the server to bypass at least ?

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**Author:** ![Blopiblop](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/blopiblop/32/267393_2.png) [@Blopiblop](https://forums.plex.tv/u/Blopiblop)\
**Post date:** [January 28, 2022, 4:43pm UTC](https://forums.plex.tv/t/original-quality-buffering-issues/771715/3 "2022-01-28T16:43:55Z")

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I’m paying for this service and it doesn’t wok, and I cant contact the support because support question should be asked here, is this scam ?

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**Author:** ![DeanMarkTaylor](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/deanmarktaylor/32/139233_2.png) [@DeanMarkTaylor](https://forums.plex.tv/u/DeanMarkTaylor)\
**Post date:** [January 29, 2022, 5:15pm UTC](https://forums.plex.tv/t/original-quality-buffering-issues/771715/4 "2022-01-29T17:15:12Z")

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This thread seems relevant to your issues:

> [@Plex Web stops buffering after 2 mins causing playback to stop](https://forums.plex.tv/t/plex-web-stops-buffering-after-2-mins-causing-playback-to-stop/763199):
>
> Server Version#:1.25 and above Happens on any browser. Tried Chrome, Firefox and Edge. Any Plex server version 1.25 and above has this issue. The only fix is to downgrade the server to 1.24.5. Once downgraded, the issue no longer happens.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 29, 2022, 5:15pm UTC](https://forums.plex.tv/t/original-quality-buffering-issues/771715/5 "2022-04-29T17:15:42Z")

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