# Outside of network access issues

**URL:** <https://forums.plex.tv/t/outside-of-network-access-issues/709213>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [April 13, 2021, 2:28pm UTC](https://forums.plex.tv/t/outside-of-network-access-issues/709213 "2021-04-13T14:28:24Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![dunginhawk](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@dunginhawk](https://forums.plex.tv/u/dunginhawk)\
**Post date:** [April 13, 2021, 2:28pm UTC](https://forums.plex.tv/t/outside-of-network-access-issues/709213/1 "2021-04-13T14:28:24Z")

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Server Version#: 4.54.5  
Player Version#: same pc

So I have been having the issue of connecting outside of my internal network off and on for a while. Sometimes it would work, sometimes it wouldnt. Usually if I went in to remote access, disabled and re-enabled it would work…

Now for the last few weeks It hasnt. Its showing “Fully Accessible outside your network” but its very clearly not…

Btw I have lifetime plex pass if that matters.

Just curious if anyone has any suggstions for me.  
There are no firewalls etc blocking access that werent there for the past year.  
Using automatic ports in the remote access tab.  
Any help would be greatly appreciated.  
Thank you

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**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [April 13, 2021, 10:25pm UTC](https://forums.plex.tv/t/outside-of-network-access-issues/709213/2 "2021-04-13T22:25:29Z")

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I had the exact same issue a long time ago and for whatever reason the port i was using was closed

It showed fully accessible outside the network but when someone tried to play something it wouldn’t work.

go here [https://www.yougetsignal.com/tools/open-ports/](https://www.yougetsignal.com/tools/open-ports/)

Put in your port number and make sure the port is actually open to the outside

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**Author:** ![dunginhawk](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@dunginhawk](https://forums.plex.tv/u/dunginhawk)\
**Post date:** [April 13, 2021, 10:58pm UTC](https://forums.plex.tv/t/outside-of-network-access-issues/709213/3 "2021-04-13T22:58:39Z")

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of course no ports are open… maybe my ISP just decided to start blocking ports again… ugh, i dont know… thank you though. that is a nice tool.

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [April 13, 2021, 11:17pm UTC](https://forums.plex.tv/t/outside-of-network-access-issues/709213/4 "2021-04-13T23:17:50Z")

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A test we use very often is [canyouseeme.org](http://canyouseeme.org)

Put in your wan port which should be open and test .

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**Author:** ![dunginhawk](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@dunginhawk](https://forums.plex.tv/u/dunginhawk)\
**Post date:** [April 14, 2021, 12:43pm UTC](https://forums.plex.tv/t/outside-of-network-access-issues/709213/5 "2021-04-14T12:43:24Z")

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Of course all the ports are blocked… Now I gotta figure out how to get in to my router (which I havent been in in a year + ) lovely

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 13, 2021, 12:44pm UTC](https://forums.plex.tv/t/outside-of-network-access-issues/709213/6 "2021-07-13T12:44:14Z")

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