Override.conf issue when running apt-get upgrade from Ubuntu Server 18.04.4 LTS

[dam718]

Hello!

I am attempting to upgrade my Plex version from 1.10.1.4602 to 1.19.1.2645

When I am logged into the Plex web and look at the server info, it says there is an update available, and next to that it says please install manually.

I have attempted to install the update both manually and via apt-get upgrade and both methods yield the following result:

Preparing to unpack plexmediaserver_1.19.1.2645-ccb6eb67e_amd64.deb ...
Removed /etc/systemd/system/multi-user.target.wants/plexmediaserver.service.
PlexMediaServer install: Pre-installation Validation.
PlexMediaServer install: Systemd configuration error detected:
PlexMediaServer install: File "/etc/systemd/system/plexmediaserver.service" is leftover from an earlier Debian/Ubuntu bug.
PlexMediaServer install: Please transfer any customizations \(APP_DIR, User, Group, TMPDIR, and/or UMask\) to a proper "/override.conf"
PlexMediaServer install: and reinstall.
PlexMediaServer install: Unit override "/etc/systemd/system/plexmediaserver.service" found.
PlexMediaServer install: Only "/etc/systemd/system/plexmediaserver.service.d/override.conf" is supported.
PlexMediaServer install:
PlexMediaServer install: Pre-installation Validation failed.
PlexMediaServer install: Configuration information discovered:
PlexMediaServer install:   Installation Type:  Update
PlexMediaServer install:   Process Control:    systemd
PlexMediaServer install:   Plex User:          plex
PlexMediaServer install:   Plex Group:         plex
PlexMediaServer install:   Video Group:        video
PlexMediaServer install:   Metadata Dir:       /var/lib/plexmediaserver/Library/Application Support
PlexMediaServer install:   Temp Directory:     /tmp
PlexMediaServer install:   Lang Encoding:      en_US.UTF-8
PlexMediaServer install:   Transcoding HW:     Found
PlexMediaServer install:
PlexMediaServer install: Pre-installation Validation complete.
dpkg: error processing archive plexmediaserver_1.19.1.2645-ccb6eb67e_amd64.deb (--install):
 new plexmediaserver package pre-installation script subprocess returned error exit status 1
Created symlink /etc/systemd/system/multi-user.target.wants/plexmediaserver.service → /etc/systemd/system/plexmediaserver.service.
Processing triggers for libc-bin (2.27-3ubuntu1) ...
Errors were encountered while processing:
 plexmediaserver_1.19.1.2645-ccb6eb67e_amd64.deb

Any assistance would be greatly appreciated! Not really sure what I’m doing wrong here…

Server Version#: 1.10.1.4602
Player Version#:

[ChuckPa]

You’re not doing anything wrong.
It’s what Ubuntu did wrong.

They put the service file in /etc/systemd/system when it belongs in /usr/lib/systemd/systaem. They later corrected it but left the file sitting there.

If you’ve customized it, you need to create a regular systemd “override.conf” file with your customized settings. If not, just delete it.

(I wrote the installer. It’ll do the rest of the work for you).

[dam718]

Hi ChuckPa,

Thanks for the quick response!

Another quick question.

So, IF I set up an override.conf file, which I don’t believe I did, but I may have? Where would I find it on the older version of Plex that I have installed?

Also, what exactly am I deleting? /etc/systemd/system/plexmediaserver.service ? And just let the installer recreate the plexmediaserver.service file in /usr/lib/systemd/system/ ?