# Own IP behind Proxy, set Remote IP? **URL:** \ **Category:** Remote Access\ **Tags:** server-linux\ **Created:** [October 13, 2022, 7:18pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690 "2022-10-13T19:18:17Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Fr34k1](https://avatars.discourse-cdn.com/v4/letter/f/958977/32.png) [@Fr34k1](https://forums.plex.tv/u/Fr34k1)\ **Post date:** [October 13, 2022, 7:18pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/1 "2022-10-13T19:18:17Z")
Hello together. Simple said I have exactly this problem which is mentioned [here](https://forums.plex.tv/t/remote-access-manually-set-public-ip/383405) and [here](https://forums.plex.tv/t/ability-to-manually-set-public-ip-for-remote-access/189111/23) for example. I already saw the answers, but I’m not able to get it working. I dont have any certificate on my localhost server, so how is it possible to do this? Also, this was working until last week on my side. But now I received a new router from my provider and get another public ip than my “private router ip”. Hope someone can help me, have my plex account more than 5 years and hate to be not able to access it from remote. Regards Fr34k ---
**Author:** ![Fr34k1](https://avatars.discourse-cdn.com/v4/letter/f/958977/32.png) [@Fr34k1](https://forums.plex.tv/u/Fr34k1)\ **Post date:** [October 15, 2022, 8:44am UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/2 "2022-10-15T08:44:39Z")
Hello, short update. Somehow I got it running, but only when enabling remote access? I thought based on tutorials, I need to disable it. But - I have very fast internet at home. If I use this solution, the bandwith is max at 2mbit. Probably because I use somehow a [relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/)? I am unsure. On network \> Custom Server URL I just entered my IP ([http://10.xxx.xx.xxx:32400](http://10.xxx.xx.xxx:32400)). Am I doing it wrong? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 15, 2022, 11:41am UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/3 "2022-10-15T11:41:34Z")
This IP is a private IP. You need to enter the IP which is reachable from the outside of your network, if you want to get remote access going. Which means it must be a routable IP address. Sometimes you don’t get a routable IPv4 address from your ISP. Which means remote access is impossible. > [@The Basics of Remote Access Troubleshooting](https://forums.plex.tv/t/the-basics-of-remote-access-troubleshooting/769517/1): > > When it comes to remote access, there’s a lot of different factors which can impact your setup. Some are under your own control, others not so much. First off… there’s a dedicated [support article on troubleshooting your remote access](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/). I strongly recommend you have a look at that. Find below some additional remarks on how to troubleshoot your remote access setup. Review your internet access / remote access configuration It’s good practice to review if Plex gets the correct public IP address… ---
**Author:** ![Fr34k1](https://avatars.discourse-cdn.com/v4/letter/f/958977/32.png) [@Fr34k1](https://forums.plex.tv/u/Fr34k1)\ **Post date:** [October 15, 2022, 12:33pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/4 "2022-10-15T12:33:30Z")
Thanks for your answer, but I know this and this is a public ip. I even have port 80 with a website open, to see this is working. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 15, 2022, 12:38pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/5 "2022-10-15T12:38:03Z")
An IP which has 10 as its first octet is not a public IP. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 15, 2022, 12:46pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/6 "2022-10-15T12:46:44Z")
The IP you’ve sent me is not accessible to me. Because it is a non-routable address. [Private network - Wikipedia](https://en.wikipedia.org/wiki/Private_network) You can access it from inside your home network. But that is not relevant for _remote_ access. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 15, 2022, 12:48pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/7 "2022-10-15T12:48:43Z")
From the looks of it, you are definitely in a “double-NAT” situation. Whether that is because of your setup (server in a VM or container?) or because of your ISP (Carrier Grade NAT) I cannot discern. ---
**Author:** ![Fr34k1](https://avatars.discourse-cdn.com/v4/letter/f/958977/32.png) [@Fr34k1](https://forums.plex.tv/u/Fr34k1)\ **Post date:** [October 15, 2022, 1:15pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/8 "2022-10-15T13:15:11Z")
Thanks for investigating, I didnt see what you saw, thanks for that. You are obviously right. If I check my public IP, its definitively another one - but I am not able to access any of my system with the public IP. I think it is because of my provider but i am unsure. Need to check with them - thanks for the help though! I just dont unterstand how my plex is working now? But with a slow connection. This almost means it is possible to access my local network from remote, even though I am not able to. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 15, 2022, 1:19pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/9 "2022-10-15T13:19:55Z")
> [@Fr34k1](#): > > I just dont unterstand how my plex is working now? But with a slow connection. [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/), which is limited to 2mbps. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 13, 2023, 1:20pm UTC](https://forums.plex.tv/t/own-ip-behind-proxy-set-remote-ip/814690/10 "2023-01-13T13:20:25Z")
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