# Paid but it doesn't work now **URL:** \ **Category:** Remote Access\ **Tags:** server-windows\ **Created:** [February 10, 2020, 8:26pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550 "2020-02-10T20:26:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 8:26pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/1 "2020-02-10T20:26:03Z")
Server Version#: was 1.18.5 now 1.18.6 Player Version#: Installed 1.18.5… Friday, worked fine. Purchased plex pass today. Still no remote access, comes on for a few seconds then goes back off. Upgraded to version 1.18.6 while trying to troubleshoot problem. Verified port settings and all lan was what it should be. It’s been hours… since I subscribed. When do I get what I paid for, remote access??? ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [February 10, 2020, 8:36pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/3 "2020-02-10T20:36:52Z")
Is remote access not working properly for you when you try to connect from a client outside your home network or is it maybe only the remote access status indicator that is off? Have you already looked into this support article? > **[Troubleshooting Remote Access | Plex Support](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/)** > > Most people attempting to enable Remote Access for their Plex Media Server shouldn’t run into issues. However, if you do... # Just to avoid a major confusion… you don’t need to have a Plex Pass in order to use remote access… there’s a list of features requiring a plex pass: > **[Plex: Free vs Paid | Plex Support](https://support.plex.tv/articles/202526943-plex-free-vs-paid/)** > > Plex works by connecting your media, the Plex Media Server, and the various apps for all your devices—browsers, mobile devices,... ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 8:40pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/4 "2020-02-10T20:40:08Z")
only works on local lan. states offline from a remote site. picture eerily similar to actual just numbers changed to what actual is. Tried all tips in article, no difference, someone said try going back to 1.18.0 to get it working, but see nowhere to download prior versions anywhere on website. ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [February 10, 2020, 8:42pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/5 "2020-02-10T20:42:14Z")
how are you trying to connect to it remotely? ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 8:43pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/6 "2020-02-10T20:43:02Z")
same way I did over weekend …cellphone. ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [February 10, 2020, 8:45pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/8 "2020-02-10T20:45:07Z")
what error message are you getting on the cell phone? ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 8:45pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/9 "2020-02-10T20:45:56Z")
checked already, Is good port access. ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 8:47pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/10 "2020-02-10T20:47:20Z")
server offline in android plex app. only shows movies from plex tab available. ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 8:48pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/11 "2020-02-10T20:48:51Z")
deleting app from phone and grabbing new copy from appstore. its just weird connected fine, played fine until I purchased plex pass. ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 8:50pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/12 "2020-02-10T20:50:55Z")
no change still won’t connect, says OFFLINE in big red box. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 10, 2020, 9:11pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/13 "2020-02-10T21:11:19Z")
On the 7 of feb, plex.tv has a major issue with it’s authentication service. As such, some PMS Servers has to be restarted, and after that, you need to browse towards it from local net in order to reclaim it ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 9:46pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/14 "2020-02-10T21:46:49Z")
didn’t change anything, still same issue. have video if I can figure out how to post. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 10, 2020, 9:47pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/15 "2020-02-10T21:47:32Z")
I would like PMS logs in a zip instead ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 9:48pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/16 "2020-02-10T21:48:04Z")
I completely deleted and re-installed earlier, still wont connect remotely. local lan only. ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 9:49pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/18 "2020-02-10T21:49:38Z")
not sure what /how to get logs. point me to them would be happy to zip. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 10, 2020, 9:51pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/20 "2020-02-10T21:51:27Z")
> [@RnR2\_Admin](#): > > not sure what /how to get logs [https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 9:59pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/22 "2020-02-10T21:59:49Z")
okay here is logs.[Plex Media Server Logs\_2020-02-10\_16-54-25.zip](https://forums.plex.tv/uploads/short-url/mzlwObGfZfU59r2Vw10M80NYI1f.zip) (1.7 MB) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 10, 2020, 10:12pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/23 "2020-02-10T22:12:19Z")
First of all, your PMS Server is both connected to the LAN, as well as wireless. That’s bad! Ref: ```auto Feb 10, 2020 16:52:51.670 [8180] DEBUG - * 17 Ethernet {C93F421A-E435-49AA-9970-A4F3A5429D8C} (192.168.1.218) (loopback: 0) Feb 10, 2020 16:52:51.670 [8180] DEBUG - * 20 Wi-Fi {FCBDFA13-7D74-4D9D-B8FA-9400B9DF9339} (192.168.1.101) (loopback: 0) ``` Secondly, you might be faced with a Double NAT, that once more, is bad! Ref: `Feb 10, 2020 16:53:03.601 [13708] ERROR - MyPlex: mapping failed due to potential double NAT configuration` And lastly, and most important, you have either a slow DNS or a bad DNS Ref: `Feb 10, 2020 16:53:04.176 [10984] ERROR - Error issuing curl_easy_perform(handle): 28` So all in all… Disable Wireless, and temporary, switch DNS to Google (8.8.8.8 and 8.8.4.4) Then restart PMS, and try again ---
**Author:** ![RnR2\_Admin](https://avatars.discourse-cdn.com/v4/letter/r/3ab097/32.png) [@RnR2\_Admin](https://forums.plex.tv/u/RnR2_Admin)\ **Post date:** [February 10, 2020, 10:15pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/24 "2020-02-10T22:15:42Z")
repaired first bad. second bad, how to fix double NAT? working on third bad now. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [February 10, 2020, 10:18pm UTC](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550/25 "2020-02-10T22:18:27Z")
> [@RnR2\_Admin](#): > > how to fix double NAT? [https://support.plex.tv/articles/200931138-troubleshooting-remote-access/#toc-2](https://support.plex.tv/articles/200931138-troubleshooting-remote-access/#toc-2) [Next page](https://forums.plex.tv/t/paid-but-it-doesnt-work-now/540550.md?page=2)