# Password doesn't work - no access to old email

**URL:** <https://forums.plex.tv/t/password-doesnt-work-no-access-to-old-email/877926>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [May 18, 2024, 5:05pm UTC](https://forums.plex.tv/t/password-doesnt-work-no-access-to-old-email/877926 "2024-05-18T17:05:52Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![kristiandahln](https://avatars.discourse-cdn.com/v4/letter/k/97f17d/32.png) [@kristiandahln](https://forums.plex.tv/u/kristiandahln)\
**Post date:** [May 18, 2024, 5:05pm UTC](https://forums.plex.tv/t/password-doesnt-work-no-access-to-old-email/877926/1 "2024-05-18T17:05:52Z")

</div>

Hi

I have a life time subscription but suddenly my password didn’t work, I’m only logged in on my TV but not anywhere else. And unfortunately I have no access to my sign up email (in order to reset). I tried to contact billing but didn’t get any response.

Is there any chance to solve this?

---

<div class="post-metadata">

**Author:** ![spnewt](https://avatars.discourse-cdn.com/v4/letter/s/df705f/32.png) [@spnewt](https://forums.plex.tv/u/spnewt)\
**Post date:** [May 28, 2024, 10:36pm UTC](https://forums.plex.tv/t/password-doesnt-work-no-access-to-old-email/877926/2 "2024-05-28T22:36:11Z")

</div>

Hi, I have the exact same problem. My admin Account (which has all of my movies I have on it) is inaccessible through log in. Thankfully I am still logged into it on my computer and can still add other accounts to have access to my library. Have you found anyway to recover access to your account?

---

<div class="post-metadata">

**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [May 28, 2024, 11:35pm UTC](https://forums.plex.tv/t/password-doesnt-work-no-access-to-old-email/877926/3 "2024-05-28T23:35:03Z")

</div>

If your account has a Plex Pass contact billing

[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

---

<div class="post-metadata">

**Author:** ![kristiandahln](https://avatars.discourse-cdn.com/v4/letter/k/97f17d/32.png) [@kristiandahln](https://forums.plex.tv/u/kristiandahln)\
**Post date:** [May 29, 2024, 5:02am UTC](https://forums.plex.tv/t/password-doesnt-work-no-access-to-old-email/877926/4 "2024-05-29T05:02:35Z")

</div>

If you have access to your registered email you should be able to do a reset. I think you also from a computer could change the email from setting. I dont have access to my old email and im not logged in on a computer.

I contacted billing once more.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 27, 2024, 5:03am UTC](https://forums.plex.tv/t/password-doesnt-work-no-access-to-old-email/877926/5 "2024-08-27T05:03:34Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.