# Password Reset email never arrives **URL:** \ **Category:** General Discussions\ **Created:** [October 15, 2016, 2:11am UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217 "2016-10-15T02:11:14Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![B3nsonP](https://avatars.discourse-cdn.com/v4/letter/b/e480ec/32.png) [@B3nsonP](https://forums.plex.tv/u/B3nsonP)\ **Post date:** [October 15, 2016, 2:11am UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/1 "2016-10-15T02:11:14Z")
Hi guys I’ve created a new account to post here The other day I cleared my cache and unfortunately was logged out of my Plex server. As I haven’t logged in for a while I have forgotten my password. For the last week I have been trying to reset my password, but the email does not arrive. I have tried dozens of times on 3 computers, multiple browsers and even on my phone. I do not have a paid subscription so there is no contact email for support. Could anyone assist? Thanks so much ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [October 15, 2016, 2:35am UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/2 "2016-10-15T02:35:46Z")
could you send me by private message the account name you are trying to reset the password for together with the email address it is linked to ---
**Author:** ![Julian183](https://avatars.discourse-cdn.com/v4/letter/j/f05b48/32.png) [@Julian183](https://forums.plex.tv/u/Julian183)\ **Post date:** [December 12, 2016, 5:55pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/3 "2016-12-12T17:55:05Z")
I’m having the same issue. ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 12, 2016, 9:45pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/4 "2016-12-12T21:45:41Z")
> @Julian183 said: > I’m having the same issue. First please check your spam / junk mail folder If still not found, please send me private message with details of the email address you are expecting it to arrive at and the plex.tv account you have requested a password reset for ---
**Author:** ![gecgec123](https://avatars.discourse-cdn.com/v4/letter/g/ecb155/32.png) [@gecgec123](https://forums.plex.tv/u/gecgec123)\ **Post date:** [December 13, 2016, 11:57am UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/5 "2016-12-13T11:57:40Z")
hi, I’m havin the same issue. Have checked my spam folder and it’s not there! ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 13, 2016, 12:49pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/6 "2016-12-13T12:49:42Z")
> @gecgec123 said: > hi, > I’m havin the same issue. Have checked my spam folder and it’s not there! Replied to your message. The account and email you say you have reset password for do not exist on plex.tv ---
**Author:** ![TobbeWilson](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tobbewilson/32/218797_2.png) [@TobbeWilson](https://forums.plex.tv/u/TobbeWilson)\ **Post date:** [December 28, 2016, 7:35am UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/7 "2016-12-28T07:35:28Z")
HI, Having the same issue here, sending you private message @sa2000 ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [December 28, 2016, 10:50am UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/8 "2016-12-28T10:50:58Z")
> @TobbeWilson said: > HI, > Having the same issue here, sending you private message @sa2000 I presume the issue is now resolved. I can see that you have successfully signed in about 3 hours ago ---
**Author:** ![JEscHT](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jescht/32/82458_2.png) [@JEscHT](https://forums.plex.tv/u/JEscHT)\ **Post date:** [March 17, 2017, 10:55pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/9 "2017-03-17T22:55:10Z")
Problem is still happening, trying to reset my daughters’ accounts with no luck… Password reset email not being received… How can I get further assistance with this? ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [March 18, 2017, 12:43am UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/10 "2017-03-18T00:43:54Z")
> @JEscHT said: > Problem is still happening, trying to reset my daughters’ accounts with no luck… Password reset email not being received… How can I get further assistance with this? Please send me private message giving details of what plex.tv account name and email address you are resetting password for. There have been issues getting emails to Hotmail accounts in the past. Anyway send me the details and I will pass it on. Only times when you have gone through the reset process ---
**Author:** ![mbordelon\_securedatasolutions\_net](https://avatars.discourse-cdn.com/v4/letter/m/58956e/32.png) [@mbordelon\_securedatasolutions\_net](https://forums.plex.tv/u/mbordelon_securedatasolutions_net)\ **Post date:** [August 1, 2018, 9:37pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/11 "2018-08-01T21:37:57Z")
Hello, I created a new plex account and the password is not working. I clicked on forgot password but never received the email to reset my password. How do I send you a pm with my new username? ---
**Author:** ![r4f4marques](https://avatars.discourse-cdn.com/v4/letter/r/9d8465/32.png) [@r4f4marques](https://forums.plex.tv/u/r4f4marques)\ **Post date:** [February 11, 2019, 12:10am UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/13 "2019-02-11T00:10:02Z")
Hi there, i’m having problems receiving my reset password email. I searched the forums and found you replying to this issue. The thing is: i’m still connected to the account on my main computer, but can’t seem to connect it elsewhere. That’s why i wanted a password reset. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 10:04pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/163217/14 "2020-01-07T22:04:41Z")