# Password Reset email never arrives **URL:** \ **Category:** General Discussions\ **Created:** [December 29, 2020, 4:28pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548 "2020-12-29T16:28:25Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![fab\_lebad](https://avatars.discourse-cdn.com/v4/letter/f/e19b73/32.png) [@fab\_lebad](https://forums.plex.tv/u/fab_lebad)\ **Post date:** [December 29, 2020, 4:28pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/1 "2020-12-29T16:28:25Z")
Hi, I have an account that I cannot log into. The password reset email never arrives. I have checked the junk folder. Looking at similar forum topics, this seems to be a long-running issue. Thanks, Fab ---
**Author:** ![fab\_lebad](https://avatars.discourse-cdn.com/v4/letter/f/e19b73/32.png) [@fab\_lebad](https://forums.plex.tv/u/fab_lebad)\ **Post date:** [December 29, 2020, 6:26pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/3 "2020-12-29T18:26:45Z")
That’s where I started, but it wasn’t a very promising option. ![plexsupport](https://global.discourse-cdn.com/plex/original/3X/7/8/78fc1422ad3247ac1e7ea4cb1a1a897d9df5d858.png) ---
**Author:** ![sean\_kneafsey\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@sean\_kneafsey\_gmail\_com](https://forums.plex.tv/u/sean_kneafsey_gmail_com)\ **Post date:** [January 20, 2021, 2:57pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/4 "2021-01-20T14:57:01Z")
Im having the same problem and cannot see a solution other than to PM and that PMs are not allowed unless invited. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 20, 2021, 2:59pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/5 "2021-01-20T14:59:41Z")
Plex cannot send you a password reset email, since you exclusively used Google to log into your plex account. So you don’t have a password for Plex in the first place. If you still can access this google account, try to “sign in with Google.” If you lost access to this google account, you are unfortunately out of luck. The same applies to the OP above. ---
**Author:** ![sean\_kneafsey\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@sean\_kneafsey\_gmail\_com](https://forums.plex.tv/u/sean_kneafsey_gmail_com)\ **Post date:** [January 20, 2021, 3:06pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/6 "2021-01-20T15:06:41Z")
Th e account I am trying to access in an MS outlook account that I have been using for years ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 20, 2021, 3:08pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/7 "2021-01-20T15:08:28Z")
Please send me the email address per PM. But I assume it is like a Hotmail account, which is known to rarely deliver emails from plex.tv. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 20, 2021, 3:22pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/8 "2021-01-20T15:22:00Z")
So this is indeed a Hotmail address. There is nothing that can be done about it by Plex, Inc. Please contact your email provider and ask them why they suppress emails from plex.tv ---
**Author:** ![sean\_kneafsey\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@sean\_kneafsey\_gmail\_com](https://forums.plex.tv/u/sean_kneafsey_gmail_com)\ **Post date:** [January 20, 2021, 4:02pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/9 "2021-01-20T16:02:37Z")
I found the problem. In the Outlook we app under settings there is a list of blocked email address. Somehow noreply@plex.tv was included in this list. When I deleted it I received the reset email ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 20, 2021, 4:02pm UTC](https://forums.plex.tv/t/password-reset-email-never-arrives/671548/10 "2021-04-20T16:02:56Z")
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