# Password reset email not being received

**URL:** <https://forums.plex.tv/t/password-reset-email-not-being-received/825733>\
**Category:** General Discussions\
**Tags:** account\
**Created:** [January 6, 2023, 11:51am UTC](https://forums.plex.tv/t/password-reset-email-not-being-received/825733 "2023-01-06T11:51:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jmhurd84](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@jmhurd84](https://forums.plex.tv/u/jmhurd84)\
**Post date:** [January 6, 2023, 11:51am UTC](https://forums.plex.tv/t/password-reset-email-not-being-received/825733/1 "2023-01-06T11:51:52Z")

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> [@No Password Reset mail received](https://forums.plex.tv/t/no-password-reset-mail-received/806898):
>
> Dear all If you are not receiving an email from Plex when you wanted to reset your password, then please post in this thread, and if you are posting from a temporary account, then please say so. I’ll contact you in a direct message, and if from a temporary account, ask for more info to verify you are indeed the person you claim to be. I’ll try to get you fixed up in the message and after you confirmed it worked in the DM, your post will be deleted from this thread again, so we can keep track …

This thread was recently closed and directs people to a support form that explicitly states that filling it out for technical support will cause the request to go unanswered.

I DM’d dane22 with no luck but to be directed to a support form that tells me filling it out for technical support will result in no answers and which directs me back to the forums.

So here I am. Posting about that which has already been posted about.

I need to get a password reset link.

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [January 6, 2023, 11:55am UTC](https://forums.plex.tv/t/password-reset-email-not-being-received/825733/2 "2023-01-06T11:55:09Z")

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You had luck, and I did tell you to contact our billing department, that handles all accounts, using this link:

[https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

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**Author:** ![jmhurd84](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@jmhurd84](https://forums.plex.tv/u/jmhurd84)\
**Post date:** [January 6, 2023, 11:56am UTC](https://forums.plex.tv/t/password-reset-email-not-being-received/825733/3 "2023-01-06T11:56:49Z")

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The text below the submit button clearly states that contacting the billing department for technical questions will result in my question going unanswered

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [January 6, 2023, 11:59am UTC](https://forums.plex.tv/t/password-reset-email-not-being-received/825733/4 "2023-01-06T11:59:05Z")

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> [@jmhurd84](#):
>
> technical questions

This is not a technical question, but an account issue, and as already said, please contact our billing department

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 6, 2023, 12:00pm UTC](https://forums.plex.tv/t/password-reset-email-not-being-received/825733/5 "2023-04-06T12:00:04Z")

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