# Password Reset Email Not Processing
**URL:** https://forums.plex.tv/t/password-reset-email-not-processing/321696
**Category:** General Discussions
**Created:** [October 19, 2018, 11:50am UTC](https://forums.plex.tv/t/password-reset-email-not-processing/321696 "2018-10-19T11:50:57Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@thedeefamily461\_gmail\_com](https://forums.plex.tv/u/thedeefamily461_gmail_com)
#### Post date: [October 19, 2018, 11:50am UTC](https://forums.plex.tv/t/password-reset-email-not-processing/321696/1 "2018-10-19T11:50:58Z")
Trying to reset my password and the email isn’t coming through.
I can check my email logs and for the specific account I am talking about nothing is being processed by the server that is coming from Plex.
The email for that account is plex (at) rotediablo (dot) com
I can provide additional details via PM to verify the account if need be.
Thanks.
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 19, 2018, 5:10pm UTC](https://forums.plex.tv/t/password-reset-email-not-processing/321696/2 "2018-10-19T17:10:20Z")
You email box appears to have bounced one time too many, hence it wasn’t active anymore.
Try again now, but make sure your inbox is not over some kind of quota or such.
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### Author:  [@rotediablo](https://forums.plex.tv/u/rotediablo)
#### Post date: [October 20, 2018, 7:51am UTC](https://forums.plex.tv/t/password-reset-email-not-processing/321696/3 "2018-10-20T07:51:25Z")
Worked. Thanks.
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### Author:  [@karlreynir\_internet\_is](https://forums.plex.tv/u/karlreynir_internet_is)
#### Post date: [October 27, 2018, 8:42am UTC](https://forums.plex.tv/t/password-reset-email-not-processing/321696/4 "2018-10-27T08:42:24Z")
hi i am having the exact same problem.
My user email is [karl.reynir.jdm@gmail.com](mailto:karl.reynir.jdm@gmail.com)
i have tried to reset my password. but recive no email to do so.
Regards
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### Author:  [@OttoKerner](https://forums.plex.tv/u/OttoKerner)
#### Post date: [October 27, 2018, 10:58am UTC](https://forums.plex.tv/t/password-reset-email-not-processing/321696/5 "2018-10-27T10:58:34Z")
You have deleted this account. It is not possible to reset the password of a deleted account.
Do you want this account restored?
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 25, 2019, 11:02am UTC](https://forums.plex.tv/t/password-reset-email-not-processing/321696/6 "2019-01-25T11:02:12Z")
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