# Password reset locked server **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [February 2, 2025, 12:47am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354 "2025-02-02T00:47:40Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Brightfang](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@Brightfang](https://forums.plex.tv/u/Brightfang)\ **Post date:** [February 2, 2025, 12:47am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/1 "2025-02-02T00:47:40Z")
Reset plex account password today due to receiving a notice of someone possibly having my details and i also selected the kick everyone off with reset box. Doing so dropped access to the server and when i went to reclaim it there was no option to and i was told i had no permission to the server. I have tried various fixes from registry edits, reinstalling plex, force claiming via command line, and even attempting to remove from authorized devices to try and re-add, ( which has simply completely vanished the server visibility wise). Nothing seems to work. Im just shy of pulling the physical storage and installing on a different device. Any advice would be appreciated. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2025, 1:06am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/2 "2025-02-02T01:06:59Z")
> [@You need to reclaim your server, but don't dare to touch the Windows Registry](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720/1): > > Warning: During these steps your Windows Plex server will be removed from any plex.tv account it has been connected to. The result will be that you won’t be able to acess it normally, unless you re-claim it. So you have been told to perform this procedure [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) in order to solve a problem accessing your server – but doing so requires you to edit the Windows Registry. I can understand that this c… Follow the links inside. ---
**Author:** ![Brightfang](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@Brightfang](https://forums.plex.tv/u/Brightfang)\ **Post date:** [February 2, 2025, 1:09am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/3 "2025-02-02T01:09:57Z")
Ive already tried those, it didnt work, primarily because the server doesn’t pull new data like its supposed to, ie the registry doesnt update afterwards to pull the new credentials. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2025, 1:11am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/4 "2025-02-02T01:11:56Z")
Switch to using [Google DNS](https://developers.google.com/speed/public-dns) 8.8.8.8 instead of your ISP’s. Make sure you use a standard web browser, without any add-ins. ---
**Author:** ![Brightfang](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@Brightfang](https://forums.plex.tv/u/Brightfang)\ **Post date:** [February 2, 2025, 1:20am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/5 "2025-02-02T01:20:19Z")
Ill give that a shot once i get back fom grabbing a bite to eat. The clean browser is also a good point, my usual browsers have adblockers, darkmode, etc. on them. Fingers crossed. ---
**Author:** ![Brightfang](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@Brightfang](https://forums.plex.tv/u/Brightfang)\ **Post date:** [February 2, 2025, 3:02am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/6 "2025-02-02T03:02:53Z")
That hasn’t fixed it either, is the some script or prompt to force a registry key update or something? Realistically its pretty ridiculous that updating an account password can effectively brick the account ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2025, 3:19am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/7 "2025-02-02T03:19:38Z")
Is this running on a Windows Server Edition? Did you set the DNS to 8.8.8.8 ? ---
**Author:** ![Brightfang](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@Brightfang](https://forums.plex.tv/u/Brightfang)\ **Post date:** [February 2, 2025, 3:54am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/8 "2025-02-02T03:54:30Z")
Yes, latest windows server edition available. I got it working again with the nuclear option (full registry deletion, full appdata deletion, complete uninstall and reinstall of the application) starting from scratch which i was hoping to avoid due to having to re-coordinate invites, but thats better than the alternative i suppose ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2025, 4:06am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/9 "2025-02-02T04:06:28Z")
Actually there would have been a fix [Plex install fix for Windows Server (Claim issue)](https://forums.plex.tv/t/plex-install-fix-for-windows-server-claim-issue/847444/1) ---
**Author:** ![Brightfang](https://avatars.discourse-cdn.com/v4/letter/b/ea666f/32.png) [@Brightfang](https://forums.plex.tv/u/Brightfang)\ **Post date:** [February 2, 2025, 4:10am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/10 "2025-02-02T04:10:45Z")
That looks like essentially the same fix steps as the original recommendation you posted which was one of the several steps i had already tried before posting on here. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 3, 2025, 4:11am UTC](https://forums.plex.tv/t/password-reset-locked-server/904354/11 "2025-05-03T04:11:00Z")
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