# Password reset. Please help **URL:** \ **Category:** General Discussions\ **Created:** [December 27, 2018, 8:46am UTC](https://forums.plex.tv/t/password-reset-please-help/353337 "2018-12-27T08:46:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![mark\_walker7988\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b487fb/32.png) [@mark\_walker7988\_gmail\_com](https://forums.plex.tv/u/mark_walker7988_gmail_com)\ **Post date:** [December 27, 2018, 8:46am UTC](https://forums.plex.tv/t/password-reset-please-help/353337/1 "2018-12-27T08:46:04Z")
Hi. I have tried to reset password for the last 12 hours. Have requested password reset 4 times and it’s not come. Have checked junk and trash !! The account is: [email removed] (this is a plex pass member too if it helps searching for the account) Even tried to login via Facebook and all I receive is: “Login Failed: You can’t use Facebook to log into this app or website because there’s an issue with its implementation of Facebook Login.” **Can you please assist with a password reset !! ??** (It’s weird. This account here that I am using to ask this question I also asked for a reset as maybe I thought your email servers weren’t working. But that email come in seconds !!) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 27, 2018, 12:40pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/2 "2018-12-27T12:40:54Z")
I have forwarded this for investigation. ---
**Author:** ![mark\_walker7988\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/b487fb/32.png) [@mark\_walker7988\_gmail\_com](https://forums.plex.tv/u/mark_walker7988_gmail_com)\ **Post date:** [December 27, 2018, 4:55pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/3 "2018-12-27T16:55:20Z")
Finally received a password reset email. Many thanks to whomever helped and got it sent. ---
**Author:** ![Sjalabert](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sjalabert/32/7960_2.png) [@Sjalabert](https://forums.plex.tv/u/Sjalabert)\ **Post date:** [December 28, 2018, 10:28am UTC](https://forums.plex.tv/t/password-reset-please-help/353337/4 "2018-12-28T10:28:29Z")
Here the same issue with my friends e-mail adres (----------------------) password reset instructions will not en recieved. Pls help ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 28, 2018, 11:34am UTC](https://forums.plex.tv/t/password-reset-please-help/353337/5 "2018-12-28T11:34:10Z")
The password of this account cannot be reset, because the acount has been **deleted**. I will file this account for restoration. ---
**Author:** ![Sjalabert](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sjalabert/32/7960_2.png) [@Sjalabert](https://forums.plex.tv/u/Sjalabert)\ **Post date:** [December 28, 2018, 12:11pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/6 "2018-12-28T12:11:11Z")
Thanks a lot!! I Will contact my friend. (What a noob 😉) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 28, 2018, 12:12pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/7 "2018-12-28T12:12:02Z")
Restoration is not done, yet. ---
**Author:** ![Sjalabert](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sjalabert/32/7960_2.png) [@Sjalabert](https://forums.plex.tv/u/Sjalabert)\ **Post date:** [December 28, 2018, 12:56pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/8 "2018-12-28T12:56:51Z")
No problem. we are already very happy that you help us. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 28, 2018, 4:17pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/9 "2018-12-28T16:17:52Z")
The account has been restored. You can now try again to reset the password. ---
**Author:** ![Sjalabert](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sjalabert/32/7960_2.png) [@Sjalabert](https://forums.plex.tv/u/Sjalabert)\ **Post date:** [December 29, 2018, 10:06am UTC](https://forums.plex.tv/t/password-reset-please-help/353337/10 "2018-12-29T10:06:36Z")
Otto you are the best! Thx a lot ---
**Author:** ![pecpe](https://avatars.discourse-cdn.com/v4/letter/p/ce73a5/32.png) [@pecpe](https://forums.plex.tv/u/pecpe)\ **Post date:** [January 4, 2019, 1:35am UTC](https://forums.plex.tv/t/password-reset-please-help/353337/11 "2019-01-04T01:35:17Z")
I have a password reset issue as well. I get the email with the password reset link just fine. However, when I click on it–a pop-up obscures the reset mechanism and then when I close the pop-up, it takes me to a generic ‘front’ page which doesn’t allow me to reset the password. Please advise. I am a PlexPss holder. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 4, 2019, 8:51am UTC](https://forums.plex.tv/t/password-reset-please-help/353337/12 "2019-01-04T08:51:44Z")
The user who is trying to use the link must first log **out** of any Plex account. Open the browser, go to [plex.tv](http://plex.tv), click on ‘Launch’, and then on your user avatar in the upper, right corner. ‘Sign out’ Leave the browser open, Then click on the link in the email again. ---
**Author:** ![togtip\_gmauil\_com](https://avatars.discourse-cdn.com/v4/letter/t/4bbf92/32.png) [@togtip\_gmauil\_com](https://forums.plex.tv/u/togtip_gmauil_com)\ **Post date:** [January 14, 2019, 5:23pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/13 "2019-01-14T17:23:51Z")
Hi! I have the same issue with account --------------. Tried to reset it, but hadn’t receieved a reset link. Can you help me? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 14, 2019, 5:29pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/14 "2019-01-14T17:29:07Z")
You cannot reset the password of a deleted account. Do you want this account restored? ---
**Author:** ![togtip\_gmauil\_com](https://avatars.discourse-cdn.com/v4/letter/t/4bbf92/32.png) [@togtip\_gmauil\_com](https://forums.plex.tv/u/togtip_gmauil_com)\ **Post date:** [January 14, 2019, 5:30pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/15 "2019-01-14T17:30:41Z")
Yeah! It would be great! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 14, 2019, 5:42pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/16 "2019-01-14T17:42:35Z")
The account has been restored now. Please don’t delete it again. ---
**Author:** ![togtip](https://avatars.discourse-cdn.com/v4/letter/t/f19dbf/32.png) [@togtip](https://forums.plex.tv/u/togtip)\ **Post date:** [January 14, 2019, 5:58pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/17 "2019-01-14T17:58:55Z")
Thanks a lot! ---
**Author:** ![Old\_Time\_Plex\_User](https://avatars.discourse-cdn.com/v4/letter/o/8baadc/32.png) [@Old\_Time\_Plex\_User](https://forums.plex.tv/u/Old_Time_Plex_User)\ **Post date:** [February 2, 2019, 1:59pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/18 "2019-02-02T13:59:28Z")
Hi, I am also having a problem resetting my plex account password. I am not receiving the reset email. Please help! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 2:05pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/19 "2019-02-02T14:05:18Z")
Without knowing your old user name or email, it is hard to diagnose. ---
**Author:** ![Old\_Time\_Plex\_User](https://avatars.discourse-cdn.com/v4/letter/o/8baadc/32.png) [@Old\_Time\_Plex\_User](https://forums.plex.tv/u/Old_Time_Plex_User)\ **Post date:** [February 2, 2019, 4:08pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/20 "2019-02-02T16:08:01Z")
Hi OttoKerner, I sent you a PM with my account details, thanks for your help. [Next page](https://forums.plex.tv/t/password-reset-please-help/353337.md?page=2)