# Password reset. Please help **URL:** \ **Category:** General Discussions\ **Created:** [December 27, 2018, 8:46am UTC](https://forums.plex.tv/t/password-reset-please-help/353337 "2018-12-27T08:46:03Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 4:20pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/21 "2019-02-02T16:20:59Z")
This is in the works. But it is the weekend now, so it may take a while. Please don’t make any further attempts to reset the password until I get back to you. ---
**Author:** ![stephen\_smjdev\_com](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@stephen\_smjdev\_com](https://forums.plex.tv/u/stephen_smjdev_com)\ **Post date:** [February 2, 2019, 4:22pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/22 "2019-02-02T16:22:19Z")
i too am having this problem. my email/login is [sjones540@gmail.com](mailto:sjones540@gmail.com). Thank you for any assistance. ---
**Author:** ![marikafontaine\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@marikafontaine\_hotmail\_com](https://forums.plex.tv/u/marikafontaine_hotmail_com)\ **Post date:** [February 2, 2019, 4:30pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/23 "2019-02-02T16:30:15Z")
Hi, I am trying to sign in into my account it doesn’t work, the reset password doesn’t work either. (I had to create another account to be able to write to you but I want my account to be associated with my other email address). Could you please reset the password for [marikafontaine@gmail.com](mailto:marikafontaine@gmail.com) thank you for your assistance ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 4:32pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/24 "2019-02-02T16:32:21Z")
The password cannot be reset because this account has been deleted. I will file it for restoration, but it can take a while. Out of interest: Why did you delete it? ---
**Author:** ![stephen\_smjdev\_com](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@stephen\_smjdev\_com](https://forums.plex.tv/u/stephen_smjdev_com)\ **Post date:** [February 2, 2019, 4:33pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/25 "2019-02-02T16:33:43Z")
i dont know if you are replying to me or not, but i did not delete mine. this all happened on its own. ---
**Author:** ![marikafontaine\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@marikafontaine\_hotmail\_com](https://forums.plex.tv/u/marikafontaine_hotmail_com)\ **Post date:** [February 2, 2019, 4:33pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/26 "2019-02-02T16:33:58Z")
By mistake! Didn’t quite understand the whole process (I got given a particular tutorial and misread it). Thanks for your help. How long is a while? Are we talking hours or days? Thank you for your assistance. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 4:34pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/27 "2019-02-02T16:34:29Z")
On the weekend it can be days, Sorry! ---
**Author:** ![marikafontaine\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@marikafontaine\_hotmail\_com](https://forums.plex.tv/u/marikafontaine_hotmail_com)\ **Post date:** [February 2, 2019, 4:35pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/28 "2019-02-02T16:35:48Z")
Oh, ok. So on Monday? Thanks again for your help! ---
**Author:** ![stephen\_smjdev\_com](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@stephen\_smjdev\_com](https://forums.plex.tv/u/stephen_smjdev_com)\ **Post date:** [February 2, 2019, 4:38pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/29 "2019-02-02T16:38:18Z")
Is my issue the same as marikafontaine’s? was my account deleted? My email/login is --------------- ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 5:00pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/30 "2019-02-02T17:00:08Z")
> [@stephen\_smjdev\_com](#): > > Is my issue the same as marikafontaine’s? was my account deleted? Yes, it is deleted and is already filed for restoration. An account deletion doesn’t happen on its own. It requires you to input your password. ---
**Author:** ![stephen\_smjdev\_com](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@stephen\_smjdev\_com](https://forums.plex.tv/u/stephen_smjdev_com)\ **Post date:** [February 2, 2019, 5:21pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/31 "2019-02-02T17:21:53Z")
all im saying is that i didnt delete it personally. could be a compromised password, i dunno. Will i receive an email upon restoration? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 5:22pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/32 "2019-02-02T17:22:46Z")
No. I will post here, once it’s done. ---
**Author:** ![stephen\_smjdev\_com](https://avatars.discourse-cdn.com/v4/letter/s/ed8c4c/32.png) [@stephen\_smjdev\_com](https://forums.plex.tv/u/stephen_smjdev_com)\ **Post date:** [February 2, 2019, 5:26pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/33 "2019-02-02T17:26:10Z")
Sure thing, thank you so much for your assistance! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 5:37pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/34 "2019-02-02T17:37:32Z")
The account has been restored now. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 5:37pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/35 "2019-02-02T17:37:58Z")
This account has been restored now as well. ---
**Author:** ![marikafontaine\_hotmail\_com](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@marikafontaine\_hotmail\_com](https://forums.plex.tv/u/marikafontaine_hotmail_com)\ **Post date:** [February 2, 2019, 5:39pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/36 "2019-02-02T17:39:04Z")
Thank you kindly for your assistance. It is greatly appreciated! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 2, 2019, 5:41pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/37 "2019-02-02T17:41:53Z")
Your email address was in the bounce list as “mailbox unavailable”. Since 2015. It has now been removed from the bounce list and you may re-attempt the password reset procedure. Make sure that the email address is actually functional, or it will go straight back to the bounce list. ---
**Author:** ![marcio\_cardiopulmonar\_com\_br](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@marcio\_cardiopulmonar\_com\_br](https://forums.plex.tv/u/marcio_cardiopulmonar_com_br)\ **Post date:** [February 25, 2019, 1:48pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/38 "2019-02-25T13:48:37Z")
I create another account with my business e-mail account, because I can’t reset my password of main personal home account. I tried many times but didn’t receive an e-mail with instruction. My e-mail is: [marcio.alirio@gmail.com](mailto:marcio.alirio@gmail.com). Thanks in advance for your help. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 25, 2019, 2:23pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/39 "2019-02-25T14:23:59Z")
> [@marcio\_cardiopulmonar\_com\_br](#): > > [marcio.alirio@gmail.com](mailto:marcio.alirio@gmail.com). You can’t reset the password for _deleted_ accounts. I will file this account for restoration. ---
**Author:** ![marcio\_cardiopulmonar\_com\_br](https://avatars.discourse-cdn.com/v4/letter/m/ed655f/32.png) [@marcio\_cardiopulmonar\_com\_br](https://forums.plex.tv/u/marcio_cardiopulmonar_com_br)\ **Post date:** [February 25, 2019, 3:01pm UTC](https://forums.plex.tv/t/password-reset-please-help/353337/40 "2019-02-25T15:01:24Z")
Ok. I’ll be waiting for your instructions to restore my account and reset my password Thank you. [Previous page](https://forums.plex.tv/t/password-reset-please-help/353337.md?page=1) [Next page](https://forums.plex.tv/t/password-reset-please-help/353337.md?page=3)