# Password Reset **URL:** \ **Category:** General Discussions\ **Created:** [August 12, 2015, 7:48pm UTC](https://forums.plex.tv/t/password-reset/111506 "2015-08-12T19:48:31Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Brucehsld2](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@Brucehsld2](https://forums.plex.tv/u/Brucehsld2)\ **Post date:** [August 12, 2015, 7:48pm UTC](https://forums.plex.tv/t/password-reset/111506/1 "2015-08-12T19:48:31Z")
I’m having the same problem as many: I cannot get my original plex account, brucehsld, to send a reset email. I’ve used the email address I signed up with, to no avail. I created a new account, so messages from Plex are not getting caught in my spam filters. I’m assuming this is a backend issue. Can anyone from Plex comment on the problem and give us a sense of when it will be fixed? ---
**Author:** ![bcingu](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@bcingu](https://forums.plex.tv/u/bcingu)\ **Post date:** [September 2, 2015, 6:06pm UTC](https://forums.plex.tv/t/password-reset/111506/2 "2015-09-02T18:06:30Z")
IM HAVING THE SAME PROBLEM I JUST WANT TO RESET PASSWORD AND 1 DONT GET EMAIL BACK TO RESET IT . BEEN A WEEK ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [September 6, 2015, 8:35am UTC](https://forums.plex.tv/t/password-reset/111506/3 "2015-09-06T08:35:20Z")
Send an email to [plexpass@plex.tv](mailto:plexpass@plex.tv) for questions regarding your account, even non PlexPass accounts. ---
**Author:** ![shannytyson](https://avatars.discourse-cdn.com/v4/letter/s/58956e/32.png) [@shannytyson](https://forums.plex.tv/u/shannytyson)\ **Post date:** [December 3, 2016, 8:29pm UTC](https://forums.plex.tv/t/password-reset/111506/4 "2016-12-03T20:29:14Z")
how do you reset your password ---
**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\ **Post date:** [December 3, 2016, 8:33pm UTC](https://forums.plex.tv/t/password-reset/111506/5 "2016-12-03T20:33:30Z")
Got to [https://www.plex.tv/sign-in/password-reset](https://www.plex.tv/sign-in/password-reset) and enter your email there. You will get an email with instructions. ---
**Author:** ![Kyle\_Piazza](https://avatars.discourse-cdn.com/v4/letter/k/e36b37/32.png) [@Kyle\_Piazza](https://forums.plex.tv/u/Kyle_Piazza)\ **Post date:** [December 4, 2016, 3:47am UTC](https://forums.plex.tv/t/password-reset/111506/6 "2016-12-04T03:47:23Z")
This is on the Sign-In Page of [Plex.tv](http://Plex.tv) Website… It wasn’t there when I set-up my Account, I couldn’t find it, but I went back later on, & it was there… I don’t know what I did to get it to show back up, but now it shows for me… Just keep trying… Sign-In Page Reset Password… ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 8:08pm UTC](https://forums.plex.tv/t/password-reset/111506/7 "2020-01-07T20:08:07Z")