# Password reset **URL:** \ **Category:** General Discussions\ **Created:** [September 23, 2018, 5:48pm UTC](https://forums.plex.tv/t/password-reset/311614 "2018-09-23T17:48:56Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![hanumans](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hanumans/32/283024_2.png) [@hanumans](https://forums.plex.tv/u/hanumans)\ **Post date:** [September 23, 2018, 5:48pm UTC](https://forums.plex.tv/t/password-reset/311614/1 "2018-09-23T17:48:57Z")
A plex friend has forgotten his password but the reset option doesn’t send email link… what further options are available to reset it? Thank you 🙏🏾 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 23, 2018, 6:01pm UTC](https://forums.plex.tv/t/password-reset/311614/2 "2018-09-23T18:01:24Z")
Often those emails will get filtered and end up in spam folders. Maybe he has forgotten which email address was connected to the plex account? Or has even no access to this email address anymore? Send me the name of the plex account per PM and I can have someone look after the email. ---
**Author:** ![4tw0rk](https://avatars.discourse-cdn.com/v4/letter/4/b9e5f3/32.png) [@4tw0rk](https://forums.plex.tv/u/4tw0rk)\ **Post date:** [October 31, 2018, 6:59pm UTC](https://forums.plex.tv/t/password-reset/311614/3 "2018-10-31T18:59:34Z")
Otto can you help me with a password reset of a friend his account? He is not receiving the password reset email. Also not in spam. Greets ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 31, 2018, 7:12pm UTC](https://forums.plex.tv/t/password-reset/311614/4 "2018-10-31T19:12:35Z")
Which account was it? ---
**Author:** ![hanumans](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/hanumans/32/283024_2.png) [@hanumans](https://forums.plex.tv/u/hanumans)\ **Post date:** [October 31, 2018, 7:29pm UTC](https://forums.plex.tv/t/password-reset/311614/5 "2018-10-31T19:29:21Z")
Hi Account email is l\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*m Thank you for your help ---
**Author:** ![4tw0rk](https://avatars.discourse-cdn.com/v4/letter/4/b9e5f3/32.png) [@4tw0rk](https://forums.plex.tv/u/4tw0rk)\ **Post date:** [October 31, 2018, 7:38pm UTC](https://forums.plex.tv/t/password-reset/311614/6 "2018-10-31T19:38:06Z")
Otto, b\*\*\*\*\*\*\*\*\*\*\*\*\*\*m ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 31, 2018, 7:48pm UTC](https://forums.plex.tv/t/password-reset/311614/7 "2018-10-31T19:48:05Z")
> [@4tw0rk](#): > > bi\*\*\*\*\*\*\*\*\*\*\*m This account’s email cannot be reset because the account itself has been deleted. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [October 31, 2018, 7:50pm UTC](https://forums.plex.tv/t/password-reset/311614/8 "2018-10-31T19:50:34Z")
We cannot investigate undelivered emails which were sent more than 7 days ago. Try to request password reset again. Hotmail is notorious for delaying delivery of emails which come from automated systems. If you are using Outlook/Hotmail, there is this new(ish) feature which only shows you “relevant” emails. Apparently, Microsoft doesn’t think that Plex emails are relevant. Make sure this “show only relevant emails” filter is disabled when looking for the emails. ---
**Author:** ![ksu8907\_yahoo\_com](https://avatars.discourse-cdn.com/v4/letter/k/b9bd4f/32.png) [@ksu8907\_yahoo\_com](https://forums.plex.tv/u/ksu8907_yahoo_com)\ **Post date:** [December 16, 2018, 1:00am UTC](https://forums.plex.tv/t/password-reset/311614/9 "2018-12-16T01:00:46Z")
Been trying to reset my password because I forgot it and I’m not receiving the password reset email. Please help 🙂 ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 16, 2018, 2:36am UTC](https://forums.plex.tv/t/password-reset/311614/10 "2018-12-16T02:36:58Z")
Did you check your SPAM/Junk mail folder? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 16, 2019, 2:41am UTC](https://forums.plex.tv/t/password-reset/311614/11 "2019-03-16T02:41:20Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.