# Payment problems

**URL:** <https://forums.plex.tv/t/payment-problems/173137>\
**Category:** General Discussions\
**Created:** [December 27, 2016, 7:43pm UTC](https://forums.plex.tv/t/payment-problems/173137 "2016-12-27T19:43:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Tailchakra](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tailchakra/32/21760_2.png) [@Tailchakra](https://forums.plex.tv/u/Tailchakra)\
**Post date:** [December 27, 2016, 7:43pm UTC](https://forums.plex.tv/t/payment-problems/173137/1 "2016-12-27T19:43:07Z")

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Hi,

I would like to pay for Plex Pass. Which I have done before through PayPal. However, suddenly PayPal asks for a creditcard (which I do not have) therfore I can’t pay. Is there a way to pay through either iDeal or direct bank?

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**Author:** ![Tailchakra](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tailchakra/32/21760_2.png) [@Tailchakra](https://forums.plex.tv/u/Tailchakra)\
**Post date:** [December 27, 2016, 7:44pm UTC](https://forums.plex.tv/t/payment-problems/173137/2 "2016-12-27T19:44:14Z")

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Oops, posted in the wrong section! Can this be moved?

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**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\
**Post date:** [December 27, 2016, 8:56pm UTC](https://forums.plex.tv/t/payment-problems/173137/3 "2016-12-27T20:56:34Z")

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this area is fine. You should use the billing form generally for billing questions though. [https://www.plex.tv/contact/?option=plex-pass-billing](https://www.plex.tv/contact/?option=plex-pass-billing)

However PayPal does require a credit card ( or debit card ) on your PayPal account for subscription type purchases even though it will use your PayPal balance first if you have any. it’s been like that for quite some time.

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**Author:** ![Tailchakra](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tailchakra/32/21760_2.png) [@Tailchakra](https://forums.plex.tv/u/Tailchakra)\
**Post date:** [December 28, 2016, 11:32pm UTC](https://forums.plex.tv/t/payment-problems/173137/4 "2016-12-28T23:32:36Z")

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Strange, I have never had a creditcard on my PayPal only bank info.

[http://puu.sh/t43FN/2e8275867e.png](http://puu.sh/t43FN/2e8275867e.png)

As you can see in my info, it did work. However I had to cancel it due to being fired from the job. Now that I found a new job, I wanted to restart the payment again and suddenly PayPal is asking me for a creditcard. However, I live in the Netherlands and the PayPal mastercard isn’t available in the NL and I rather not have a creditcard.

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**Author:** ![Tailchakra](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tailchakra/32/21760_2.png) [@Tailchakra](https://forums.plex.tv/u/Tailchakra)\
**Post date:** [December 28, 2016, 11:34pm UTC](https://forums.plex.tv/t/payment-problems/173137/5 "2016-12-28T23:34:45Z")

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Update: Now I’m even getting this. [http://puu.sh/t43SN/81d9ae8266.png](http://puu.sh/t43SN/81d9ae8266.png)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 10:29pm UTC](https://forums.plex.tv/t/payment-problems/173137/6 "2020-01-07T22:29:09Z")

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