# Personal media not recognised **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-qnap\ **Created:** [January 26, 2022, 11:09am UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999 "2022-01-26T11:09:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![nadalowsky\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/df705f/32.png) [@nadalowsky\_gmail\_com](https://forums.plex.tv/u/nadalowsky_gmail_com)\ **Post date:** [January 26, 2022, 11:09am UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/1 "2022-01-26T11:09:12Z")
Server Version#: 1.23.4.4805 Player Version#: 8.29.0.30433 Hi guys. I tried to add some personal videos as showed in the attachment. The funny thing is that Plex recognise the first 4 files but not the others. What can I do? ![Screenshot_20220125-171909](https://global.discourse-cdn.com/plex/original/4X/5/e/f/5ef33070ed451e764a495be992de37d5be5422db.jpeg) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [January 26, 2022, 3:00pm UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/2 "2022-01-26T15:00:06Z")
Try a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) Then upload [PMS Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) ---
**Author:** ![nadalowsky\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/df705f/32.png) [@nadalowsky\_gmail\_com](https://forums.plex.tv/u/nadalowsky_gmail_com)\ **Post date:** [January 26, 2022, 8:50pm UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/3 "2022-01-26T20:50:35Z")
[Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) didn’t work. Attached, the log file [Plex Media Server Logs\_2022-01-26\_21-48-13.zip](https://forums.plex.tv/uploads/short-url/7Vvg3171Ukp3KnYKKO8nFdxfnf7.zip) (3.7 MB) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [January 26, 2022, 9:34pm UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/4 "2022-01-26T21:34:42Z")
Hmmm…What type of library do you have your `NFL-2021` episodes in ? Looks like it triggers OpenSubtitles agent, so I would guess it’s a `Show` type of library, and not a personal library of the type `Other Video` ? ( It should be in that) Also, I noticed that you are not following the naming std, and this WILL lead to non-matching, as well as bad matching! Like: `[/share/CACHEDEV1_DATA/Multimedia/Series/Naruto Shippuden/Naruto Shippuden - 492 [IK].mp4]` Should be: ` [/share/CACHEDEV1_DATA/Multimedia/Series/Naruto Shippūden (2007) {tvdb-79824}/Season 01/Naruto Shippuden - S01E492 - [IK].mp4]` If the show is set to tvdb absolute order Ref: [NARUTO－ナルト－ 疾風伝 - Unknown - Season 1 - TheTVDB.com](https://thetvdb.com/series/naruto-shippuden/seasons/absolute/1) If going by tmdb (Recommended) it should be: `[/share/CACHEDEV1_DATA/Multimedia/Series/Naruto Shippuden (2007) {tmdb-31910/Season 20/Naruto Shippuden - S20E492 - [IK].mp4]` Ref: [Naruto Shippūden (TV Series 2007-2017) — The Movie Database (TMDB)](https://www.themoviedb.org/tv/31910-naruto-shipp-den) Notice for both above , that you are missing the mandatory `Season xx` folder! Also note, that to help your agents, I added either tmdb-id or tvdb-id Also: `[/share/CACHEDEV1_DATA/Multimedia/Series/Friends/Temporada 1/Friends - 1x09 - El de la fiesta de acción de gracias.avi]` Should be: `[/share/CACHEDEV1_DATA/Multimedia/Series/Friends (1994) {tmdb-1668}/Season 01/Friends - S01E09 - El de la fiesta de acción de gracias.avi]` Please see: [https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/) Lastly, you did place your medias in `/share/CACHEDEV1_DATA/Multimedia` Please see: > [@Qnap faq.....read me first!](https://forums.plex.tv/t/qnap-faq-read-me-first/109942#Q14): > > Welcome to Plex QNAP FAQ: This post will try and answer some common questions related to the combination of QNAP and Plex Media Server For more general Tips & Tricks, see [this](https://forums.plex.tv/c/general-discussions/tips-tricks-how-tos/ "this") First of all, we urge you to look @ our support site on the [NAS Guide page](https://support.plex.tv/hc/en-us/sections/200286217-NAS-Devices "AS Guide page")Questions: [Q01: I installed the latest version, or?](#Q1)[Q02: Which version do I need, Intel or Arm?](#Q2)[Q03: You say Arm CPU, but is all Arm devices supported?](#Q3)[Q04: Will my QNAP be powerful enough to support client X?](#Q4)[Q05: How do I install a downloaded…](#Q5) ---
**Author:** ![nadalowsky\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/df705f/32.png) [@nadalowsky\_gmail\_com](https://forums.plex.tv/u/nadalowsky_gmail_com)\ **Post date:** [January 26, 2022, 11:03pm UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/5 "2022-01-26T23:03:48Z")
I know the files are not named correctly but it works well. I changed only the files Plex didn’t recognized directly. The change from “other video” to “show” didn’t solved the problem as I can only still see the files I mentioned in my first post (which to me is weird as some of them are recognized but others not uaing the same naming…) ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [January 26, 2022, 11:33pm UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/6 "2022-01-26T23:33:39Z")
> [@nadalowsky\_gmail\_com](#): > > I changed only the files Plex didn’t recognized directly. That’s sadly a road to future problems 😉 > [@nadalowsky\_gmail\_com](#): > > he change from “other video” to “show” didn’t solved the problem Describe exactly what you did here ---
**Author:** ![nadalowsky\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/df705f/32.png) [@nadalowsky\_gmail\_com](https://forums.plex.tv/u/nadalowsky_gmail_com)\ **Post date:** [January 27, 2022, 6:55am UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/7 "2022-01-27T06:55:33Z")
This is how it is now with “other videos” and not “show”. Not sure why is triggering OpenSubtitles agents… ![Screenshot_20220127-075052__01](https://global.discourse-cdn.com/plex/original/4X/4/9/e/49ed7cf1a0f9bc8fb0d811a141d41dd9ae93e012.jpeg) ![Screenshot_20220127-075105__01](https://global.discourse-cdn.com/plex/original/4X/e/3/6/e361077ab1eb489acb8860f5bf95006d280e0905.jpeg) ---
**Author:** ![nadalowsky\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/df705f/32.png) [@nadalowsky\_gmail\_com](https://forums.plex.tv/u/nadalowsky_gmail_com)\ **Post date:** [January 29, 2022, 6:42am UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/8 "2022-01-29T06:42:57Z")
Any idea @dane22 why this might be wrong? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [January 30, 2022, 2:10am UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/11 "2022-01-30T02:10:09Z")
Did you after the move do a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) ? If not, then do it now ---
**Author:** ![nadalowsky\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/n/df705f/32.png) [@nadalowsky\_gmail\_com](https://forums.plex.tv/u/nadalowsky_gmail_com)\ **Post date:** [January 30, 2022, 7:14am UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/12 "2022-01-30T07:14:57Z")
Yes, I did ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [January 30, 2022, 12:51pm UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/13 "2022-01-30T12:51:33Z")
Do another [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) on the NFL videos, and right after that, upload a zip with the logs ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 30, 2022, 12:52pm UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/14 "2022-04-30T12:52:26Z")
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