# Personal media not recognised

**URL:** <https://forums.plex.tv/t/personal-media-not-recognised/772999>\
**Category:** Metadata & Adding Files\
**Tags:** server-qnap\
**Created:** [January 26, 2022, 11:09am UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999 "2022-01-26T11:09:12Z")\
**Posts on this page:** 1\
**Showing post:** 2

<div class="post-metadata">

**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [January 26, 2022, 3:00pm UTC](https://forums.plex.tv/t/personal-media-not-recognised/772999/2 "2022-01-26T15:00:06Z")

</div>

Try a [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064)

Then upload [PMS Logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)

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_[View the full topic](https://forums.plex.tv/t/personal-media-not-recognised/772999)._