Philips Smart TV doesn't fully load (infinite spinning cog)

[rcaffrey]

Server Version#: 1.32.5.7328-2632c9d3a
Player Version#:
TV: Philips 4K TPM191E

It was working perfectly, then I updated my primary email on Plex. Ever since then I just get a spinning cog like in the screenshot attached. I can access the settings inside the Plex TV app, so if that’s of use let me know.

Troubleshooting so far:

• Force quit + cleared cache on TV
• Uninstalled and reinstalled the Plex app on TV
• Unauthorised and reauthorised TV

[morganj]

Have you tried “clearing data” of the app? I know you uninstalled but sometimes Android doesn’t clear out all data and clearing the cache won’t clear the data either.

[rcaffrey]

Amazing, thank you @morganj that worked!