I already tried that, I mentioned it a few posts ago.
I have several drives on my machine, some FAT32 and some NTFS.
I transferred some photo folders to one of the NTFS drives and made a new library pointing at them. Exactly the same result.
It’s definitely a difference between version 1.21.4.4079 and version 1.22.0.4163 of the server.
One works as it should with my photos, the other doesn’t.
Is there a changelog anywhere which goes back that far which might detail what alterations were made between those two versions?
Hi again, I found the changelog.
It appears that there were three versions released between 1.21.4.4079 and 1.22.0.4163.
1.22.0.4136, 1.22.0.4145, and 1.22.0.4157.
I’ve searched but I can find no download of any of those three versions anywhere online.
Is there anywhere I can get them (FTP archive perhaps?) so I can try them.
I’d like to know exactly at which version this problem appears, so I can raise a support case.
Cheers, Dave.
Sorry, there is no such (publicly accessible) archive.
Thanks, I thought that might well be the case, but I had to ask!
I suspect that the issue appears between versions 1.21.x and 1.22.x anyway, so all 1.22.x versions and later will show it.
Should I open a support case about this?
It seems inexplicable to me, especially if nobody else has reported it!
Have you any other Plex client types than the web app?
Maybe a smart TV with Plex app or one of the mobile apps?
I’m trying to establish if only one client type is affected.
The only other Plex device I have is the Plex app installed on my Roku box.
I don’t remember noticing any problem with that displaying everything as it should.
What I don’t understand is why the ‘recently added’ thumbnails from that library, and only that library, don’t display on the homepage. It’s not that you never see them at all, if I refresh the homepage they appear for an instant, and then immediately vanish again!
It looks like there’s something wrong with the code being sent to the browser, but looking at the source, I can’t for the life of me see what it is!
So, are you saying that the Roku is not affected?
Do you have a computer where you could install “Plex HTPC” as a test? (Download link below)
I’m pretty sure that the Roku app wasn’t affected, but the only way I can tell for sure is to update the server to the latest version again!
I can and will do that of course.
I do have a Windows 10 netbook I could install ‘Plex HTPC’ on, that has no Plex software on it.
I can’t see the download link you mention, should it be in your post?
Plex HTPC can be installed in parallel to the Plex server or other Plex clients, onto the same machine.
Ah, OK I’ll try that then after I’ve updated the server again.
After I posted last I realised that the link you were referring to is right at the bottom of the page, not intended to be in your post at all! D’oh! Sorry about that.
On looking at it, Plex HTCP appears to be 64 bit only, which would have been a problem on my netbook anyway as the Windows 10 on it is 32 bit!
I will report back.
Thanks for all your help.
OK, back again!
I’ve installed HTPC on the same machine as the server, which seems to work fine.
It does show the recently added photographs from the Photographs library correctly, as does the Plex app on my Roku box.
So it’s apparently only the Plex Web interface homepage which isn’t displaying them.
I don’t know if that narrows the problem down or not!
Cheers, Dave.
It does, thank you for conducting this test!
Could you please reproduce the issue one more time?
But this time with logging enabled both on the server and the web app. https://support.plex.tv/articles/201611836-plex-web-app-logs/
OK, here they are.
I enabled verbose logging on the server and the web app.
Hope this provides some clue.
It does appear that the web app is serving code to the browser where the browser can’t handle that particular element properly, so it only displays for a moment and then vanishes.
This seems to happen in all browsers. Why it only happens with that one library is the mystery!
Plex Media Server Logs_2022-11-19_15-39-49.zip (1.1 MB)
I need those logs from the web app. They are not automatically integrated into the server logs.
You’ll have to fetch them from inside the web app after you’ve recreated the issue.
Oops, sorry.
Is this what you need?
PlexWebLog.txt (205.1 KB)
Was this taken at the same time as the server logs?
The two logs must fit.
Ah no, I did it separately!
I’ll do them both again.
OK, here they are.
I hope I’ve finally got it right!
Cheers, Dave.
Plex Media Server Logs_2022-11-19_17-19-43.zip (1.2 MB)
PlexWebLog.txt (249.9 KB)
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One last clarification:
Is it the library name which is vanishing from the left side bar,
or do you mean the “hubs” which the library (normally) contributes to the home page which are doing the “vanishing act”?
P.S: your server logs are again “verbose”. Don’t enable that, unless explicitly requested. It makes bug hunting more difficult and sometimes impossible, due to the faster “log rotation” it causes.
Sorry about that, I wanted to make sure you got as much information as possible!
I can do the logs again if you want.
The label on the left is fine, and clicking on it does what it should.
What’s missing is the row of ‘recently added’ thumbnails for the ‘Photographs’ library.
As you can see from the attached screen grab, there is a row for the other three libraries, but not for ‘Photographs’, which is set identically to ‘Image Files’, which does display! If I refresh the page, the extra row appears at the top for a moment, and then immediately disappears again.
