# PIN logging - unable to access **URL:** \ **Category:** General Discussions\ **Created:** [May 24, 2017, 10:09pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070 "2017-05-24T22:09:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![jpcapelo](https://avatars.discourse-cdn.com/v4/letter/j/ebca7d/32.png) [@jpcapelo](https://forums.plex.tv/u/jpcapelo)\ **Post date:** [May 24, 2017, 10:09pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/1 "2017-05-24T22:09:23Z")
Hi, I already changed my PIN (was not accepting) even so I’m unable to access to my library…, the only way to do is using Windows Client. Thanks ---
**Author:** ![zelkovatheai](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zelkovatheai/32/160649_2.png) [@zelkovatheai](https://forums.plex.tv/u/zelkovatheai)\ **Post date:** [May 24, 2017, 11:29pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/2 "2017-05-24T23:29:01Z")
I also can’t access my library when using my pin. I have changed it and tried logging in again and it refuses that pin too. ---
**Author:** ![notme2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/notme2000/32/11494_2.png) [@notme2000](https://forums.plex.tv/u/notme2000)\ **Post date:** [May 24, 2017, 11:29pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/3 "2017-05-24T23:29:42Z")
Can’t access through users either. Must use other clients. I think the web player is broken at the moment… ---
**Author:** ![zelkovatheai](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zelkovatheai/32/160649_2.png) [@zelkovatheai](https://forums.plex.tv/u/zelkovatheai)\ **Post date:** [May 24, 2017, 11:33pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/4 "2017-05-24T23:33:42Z")
I just want to add some stuff to the plex library but I gotta get access in order to do that :neutral: ---
**Author:** ![slvrnblck12](https://avatars.discourse-cdn.com/v4/letter/s/91b2a8/32.png) [@slvrnblck12](https://forums.plex.tv/u/slvrnblck12)\ **Post date:** [May 24, 2017, 11:41pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/5 "2017-05-24T23:41:11Z")
Just posted about this same issue. I thought it was my PIN at first. Removed my PIN and realized it still wasn’t allowing me in! Tried Google Chrome, IE and Edge with the same results. Tried the Plex app on my phone and it works just fine. Seems like something is down for sure. ---
**Author:** ![zelkovatheai](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zelkovatheai/32/160649_2.png) [@zelkovatheai](https://forums.plex.tv/u/zelkovatheai)\ **Post date:** [May 24, 2017, 11:44pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/6 "2017-05-24T23:44:13Z")
I clicked on the plex icon down in my task bar and told it to take me to the library where it said my credentials had expired and it had me log in again. I did so and it let me into my library. I tried bringing up in another browser the library at the same time to get in using the normal method where you get the screen with the pin and it still wouldn’t let me in like that. It seems that screen is malfunctioning or something. ---
**Author:** ![notme2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/notme2000/32/11494_2.png) [@notme2000](https://forums.plex.tv/u/notme2000)\ **Post date:** [May 24, 2017, 11:45pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/7 "2017-05-24T23:45:03Z")
> @zelkovatheai said: > I just want to add some stuff to the plex library but I gotta get access in order to do that :neutral: I’m able to access if I do it direct via local ip, might be able to use that to add content until they fix it. ---
**Author:** ![zelkovatheai](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/zelkovatheai/32/160649_2.png) [@zelkovatheai](https://forums.plex.tv/u/zelkovatheai)\ **Post date:** [May 24, 2017, 11:55pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/8 "2017-05-24T23:55:05Z")
> @notme2000 said: > > > @zelkovatheai said: > > I just want to add some stuff to the plex library but I gotta get access in order to do that :neutral: > > I’m able to access if I do it direct via local ip, might be able to use that to add content until they fix it. Yeah its just very annoying. They have to know of this current problem. ---
**Author:** ![Eric\_Albrecht](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@Eric\_Albrecht](https://forums.plex.tv/u/Eric_Albrecht)\ **Post date:** [May 25, 2017, 1:18am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/9 "2017-05-25T01:18:39Z")
I updated my Plex on my host computer and now I can PIN login from the host only. However I still cannot access from my laptop (non-host) via the internet. ROKU works fine. ---
**Author:** ![PMSLT80901](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pmslt80901/32/99680_2.png) [@PMSLT80901](https://forums.plex.tv/u/PMSLT80901)\ **Post date:** [May 25, 2017, 1:21am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/10 "2017-05-25T01:21:47Z")
Okay so is not just me… this is something broken with the new update or something? ---
**Author:** ![Eric\_Albrecht](https://avatars.discourse-cdn.com/v4/letter/e/91b2a8/32.png) [@Eric\_Albrecht](https://forums.plex.tv/u/Eric_Albrecht)\ **Post date:** [May 25, 2017, 1:34am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/11 "2017-05-25T01:34:09Z")
> @“Eric Albrecht” said: > I updated my Plex on my host computer and now I can PIN login from the host only. However I still cannot access from my laptop (non-host) via the internet. ROKU works fine. I got in and now Plex is down again. Oh well I tried ---
**Author:** ![jujuryan77](https://avatars.discourse-cdn.com/v4/letter/j/ba9def/32.png) [@jujuryan77](https://forums.plex.tv/u/jujuryan77)\ **Post date:** [May 25, 2017, 1:36am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/12 "2017-05-25T01:36:21Z")
I am having the same problem. ---
**Author:** ![thelsdj](https://avatars.discourse-cdn.com/v4/letter/t/b782af/32.png) [@thelsdj](https://forums.plex.tv/u/thelsdj)\ **Post date:** [May 25, 2017, 2:14am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/13 "2017-05-25T02:14:55Z")
Added a note here that I am also unable to use my PIN to login today. ---
**Author:** ![PMSLT80901](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/pmslt80901/32/99680_2.png) [@PMSLT80901](https://forums.plex.tv/u/PMSLT80901)\ **Post date:** [May 25, 2017, 2:31am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/14 "2017-05-25T02:31:11Z")
![](https://sea1.discourse-cdn.com/plex/uploads/default/original/3X/8/c/8c9eb2dd1f5fa3250527a91d5050fab9b7d4f1d7.png) I know right… this is unfair lol ---
**Author:** ![BudgieBird](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/budgiebird/32/8887_2.png) [@BudgieBird](https://forums.plex.tv/u/BudgieBird)\ **Post date:** [May 25, 2017, 3:07am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/15 "2017-05-25T03:07:21Z")
Same issue, just tried resetting my pin, no luck. ---
**Author:** ![delacruzrm](https://avatars.discourse-cdn.com/v4/letter/d/c67d28/32.png) [@delacruzrm](https://forums.plex.tv/u/delacruzrm)\ **Post date:** [May 25, 2017, 3:28am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/16 "2017-05-25T03:28:14Z")
I have the same issue. ---
**Author:** ![Peter\_W](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/peter_w/32/6556_2.png) [@Peter\_W](https://forums.plex.tv/u/Peter_W)\ **Post date:** [May 25, 2017, 7:56am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/17 "2017-05-25T07:56:51Z")
[https://status.plex.tv/](https://status.plex.tv/) The application part of [plex.tv](http://plex.tv) went down, as shown by the graph in above page. Trying to get more information as we speak (though it is night time in USA so). Hopefully a note will be released in said page stating what happened. ---
**Author:** ![blim5001](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@blim5001](https://forums.plex.tv/u/blim5001)\ **Post date:** [May 25, 2017, 10:10am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/18 "2017-05-25T10:10:31Z")
In my case I can login with my pin using Chrome, but pin does not work on Firefox. Could this be an issue with the latest update to plexweb? ---
**Author:** ![netmand](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/netmand/32/82981_2.png) [@netmand](https://forums.plex.tv/u/netmand)\ **Post date:** [May 25, 2017, 11:42am UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/19 "2017-05-25T11:42:13Z")
Chrome works. Firefox, Internet Explorer, Edge, Safari (iOS) do not. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 7, 2020, 11:18pm UTC](https://forums.plex.tv/t/pin-logging-unable-to-access/193070/20 "2020-01-07T23:18:57Z")