# PIN set on user, unable to disable! **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [May 29, 2020, 2:30pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076 "2020-05-29T14:30:51Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![cgsgrant](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgsgrant/32/14310_2.png) [@cgsgrant](https://forums.plex.tv/u/cgsgrant)\ **Post date:** [May 29, 2020, 2:30pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/1 "2020-05-29T14:30:52Z")
It’s real easy to set a PIN, why did Plex make it so hidden to disable the PIN? The Green Lock does nothing, it is not a link to disable the PIN – as I’ve read on other posts. Thanks for any advice on this! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 29, 2020, 2:38pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/2 "2020-05-29T14:38:16Z")
The green lock has nothing to do with the PIN on a user (not sure where you got that information). ## Set a Pin: 1. go to [https://app.plex.tv/desktop#!/settings/users-sharing](https://app.plex.tv/desktop#!/settings/users-sharing) 2. hover over your account / a managed user and click `Set Pin` 3. set a pin and click save ## Change or delete a Pin: 1. go to [https://app.plex.tv/desktop#!/settings/users-sharing](https://app.plex.tv/desktop#!/settings/users-sharing) 2. hover over the account (your own or that of a managed user) and click on `Edit Pin` 3. … - enter a new PIN and click `Save` to change the Pin - click `Remove` to delete the Pin. # **Edit:** Found the official support article covering this > **[I forgot my Plex Account PIN; how can I reset it? How can I change my PIN? |...](https://support.plex.tv/articles/204245033-i-forgot-my-plex-account-pin-how-can-i-reset-it-how-can-i-change-my-pin/)** > > If you’ve set a PIN on your Plex account, it’s possible to reset that PIN. Related Page: Regular Plex Account... ---
**Author:** ![cgsgrant](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgsgrant/32/14310_2.png) [@cgsgrant](https://forums.plex.tv/u/cgsgrant)\ **Post date:** [May 29, 2020, 3:11pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/3 "2020-05-29T15:11:02Z")
Thanks much Tom. That is so unintuitive compared to most things in plex, but very much appreciate your help! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 29, 2020, 3:19pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/4 "2020-05-29T15:19:58Z")
If you don’t mind… where had you been looking to reset the pin? PS: I just saw what green lock you’ve been referring to; I take it is intentional not to have a “remove PIN” option on the `Switch User...` dialog. ---
**Author:** ![cgsgrant](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgsgrant/32/14310_2.png) [@cgsgrant](https://forums.plex.tv/u/cgsgrant)\ **Post date:** [May 29, 2020, 3:39pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/5 "2020-05-29T15:39:42Z")
I wish I knew, I think it was either on an older Plex forum or google searched. I’ll let you know if I can find it again. ---
**Author:** ![cgsgrant](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgsgrant/32/14310_2.png) [@cgsgrant](https://forums.plex.tv/u/cgsgrant)\ **Post date:** [May 29, 2020, 3:44pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/6 "2020-05-29T15:44:01Z")
> [@How to Disable Home Pin](https://forums.plex.tv/t/how-to-disable-home-pin/104077): > > I have been looking for this for a while and haven’t found any way to turn plex home off?  Not sure how it got turned on but I only have one user and I am really tired of having to enter a PIN on every device and screen every time it times out for more than 5 minutes.  Is there any way to disable this super annoying feature? Mod-Edit: This solution refers to an older version of Plex. Find below the support article describing how to remove / change a Pin for a managed user (or yourself). Consi… ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [May 29, 2020, 3:47pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/7 "2020-05-29T15:47:24Z")
That thread is 5 years old. The user interface changed a bit inbetween. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 29, 2020, 3:49pm UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/8 "2020-05-29T15:49:55Z")
Thanks for the feedback. I took the liberty to add a link to the actual support article covering this (see above) and to unlist this post from the tips&tricks section (outdated). ---
**Author:** ![cgsgrant](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgsgrant/32/14310_2.png) [@cgsgrant](https://forums.plex.tv/u/cgsgrant)\ **Post date:** [May 30, 2020, 12:01am UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/9 "2020-05-30T00:01:16Z")
Hey, also do you know why Plex still asks to select my ‘one’ user every time I launch the player? I took the PIN away (thank you) but it still shows my 1 user account during launching the app (tv or computer) and I have to select it before it shows me my media. I am sharing my media with 1 other user remotely, and vice versa, but should that matter? I only have 1 created user on ‘my’ account. thanks!! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [May 30, 2020, 12:09am UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/10 "2020-05-30T00:09:53Z")
Have you added that user as a „Friend“ or as a member of your „Home“? > **[Fast User Switching | Plex Support](https://support.plex.tv/articles/204232453-fast-user-switching/)** > > Being in a Plex Home allows you to quickly switch between members of the Home in supported Plex apps. For... ---
**Author:** ![cgsgrant](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/cgsgrant/32/14310_2.png) [@cgsgrant](https://forums.plex.tv/u/cgsgrant)\ **Post date:** [May 30, 2020, 12:20am UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/11 "2020-05-30T00:20:17Z")
Well it appears it only asks you the first time after the PIN was removed. thanks … ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 28, 2020, 12:20am UTC](https://forums.plex.tv/t/pin-set-on-user-unable-to-disable/597076/12 "2020-08-28T00:20:18Z")
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