# Playback Error - An error occurred loading items to play **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, plex-web\ **Created:** [September 3, 2025, 11:06am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369 "2025-09-03T11:06:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [September 3, 2025, 11:06am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/1 "2025-09-03T11:06:48Z")
Server Version#: \ Hello, I’m running into an issue where none of my media is playing from my windows plex server. I’m able to play the signal from my tuner (Live TV) which is from my HDHomeRun but I can’t play any media files stored on my server. Each time I try to launch a video I get the following messages: From Android Plex App -Error Occurred Failed to fetch queue response. From Windows Chrome Plex website - Playback Error An error occurred loading items to play. Any help from anyone will be greatly appreciated ```auto ``` ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 3, 2025, 11:22am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/2 "2025-09-03T11:22:16Z")
> [@Jsmooth](#): > > Server Version#: Which is it? > [@Transcoder - possible regression](https://forums.plex.tv/t/transcoder-possible-regression/930280/17): > > I found the solution if the Maximum simultaneous CPU transcodes value is set to unlimited then the error occurs, if I set it to some other value then playback starts ---
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [September 3, 2025, 11:39am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/3 "2025-09-03T11:39:48Z")
Thanks for the quick response. I went to transcode setting option and change the Maximum simultaneous video transcode from Unlimited to 6, and nothing changed. Any other ideas on what could be causing this error. I’ve changed nothing in my settings for years and everything was successfully playing for years. This issue just started. The most recent thing I’ve done was just add a file to a folder which is included in my library. It’s Windows Server version ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [September 3, 2025, 11:41am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/4 "2025-09-03T11:41:58Z")
Inspect the [plex media info](https://support.plex.tv/hc/en-us/articles/201998867-Investigate-Media-Information-and-Formats) of a few affected items. Compare the drive letter and folder/file name shown at the top with the actual address where the media file is sitting. Are they identical? Triggering “Analyze” on an item, previous to playing it might also be a worthwhile experiment. ---
**Author:** ![Lylesback2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lylesback2/32/83184_2.png) [@Lylesback2](https://forums.plex.tv/u/Lylesback2)\ **Post date:** [September 3, 2025, 11:43am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/5 "2025-09-03T11:43:27Z")
Hey OP, it sounds like this issue: > [@Playback error: An error occurred loading items to play](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/918792): > > Hi! I recently have starting having an issue on PLEX where no media is played, regardless of type, age, or platform. I simply get a “Playback error: An error occurred loading items to play.” error on Windows / “Error Occurred: Failed to fetch play queue response” on iOS I’m on Unraid using plexinc/pms-docker to host PLEX. I have tried: Repairing database Rolling back database Downgrading PLEX Downgrading Unraid all to no avail - and nothing shows up on logs that I can find either - would a… ---
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [September 3, 2025, 12:18pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/6 "2025-09-03T12:18:40Z")
thanks for your response. After skimming through the post all I could see them recommending is to reinstall plex media server and start from scratch. Is that the only solution or am I missing something? ---
**Author:** ![Lylesback2](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lylesback2/32/83184_2.png) [@Lylesback2](https://forums.plex.tv/u/Lylesback2)\ **Post date:** [September 3, 2025, 12:21pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/7 "2025-09-03T12:21:46Z")
I haven’t found a solution yet. For Android, you can rollback to a build from around Feb 2025, before they started using the 2025 version number. That app still works for me. I am currently using **10.26.0.2578** and I disabled auto updates for Plex, for now. All browsers continue to throw that error on every library item I have tried. Different browsers doesn’t fix it ---
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [September 3, 2025, 1:33pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/8 "2025-09-03T13:33:47Z")
> [@Lylesback2](#): > > 10.26.0.2578 Wow….Yes it’s working on my android phone with the older version as you suggested. Hope they fix the newer version soon. Plex still isn’t working on my tv’s and other devices but I can live with playing plex just from my phone for now. Thanks man. I appreciate you!!! ---
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [September 5, 2025, 8:22pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/9 "2025-09-05T20:22:22Z")
Is someone from Plex working on this issue? ---
**Author:** ![Zerosandones](https://avatars.discourse-cdn.com/v4/letter/z/e480ec/32.png) [@Zerosandones](https://forums.plex.tv/u/Zerosandones)\ **Post date:** [December 3, 2025, 8:20pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/10 "2025-12-03T20:20:10Z")
Just wanted to in here as well. I am having the same exact issue. Running the latest version of plex, latest version on nvidia shield. All my browsers throw the same error. The only place I have any successful playback is from the new plex app on my phone. I would very much love to have a solution to this as well. ---
**Author:** ![Zerosandones](https://avatars.discourse-cdn.com/v4/letter/z/e480ec/32.png) [@Zerosandones](https://forums.plex.tv/u/Zerosandones)\ **Post date:** [December 3, 2025, 9:40pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/11 "2025-12-03T21:40:23Z")
So I have been playing around with this issue since I posted and I found something that worked for me without any issue. Go to your plex server settings, now go to your extras and make it look like this ![image](https://global.discourse-cdn.com/plex/original/4X/3/8/1/3810ee7d00702f29914a455d679c52c5abddcf58.jpeg) Once I did this, all my videos that gave me the “An error occured loading items to play” is now solved. I will report this in the forums and hopefully this solved your problem too. If you want me to explain how I figured this out, I will, but it is a bit long to explain. ---
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [December 10, 2025, 7:55pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/12 "2025-12-10T19:55:43Z")
I’ve just applied the adjustments as shown above in the extras menu and I’m still receiving the same error message. Playback Error Am error occurred loading owns to play ---
**Author:** ![crod](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/crod/32/228183_2.png) [@crod](https://forums.plex.tv/u/crod)\ **Post date:** [December 10, 2025, 10:27pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/13 "2025-12-10T22:27:27Z")
THANK YOU!!! This worked for me. Please share how you figure this out. 🙂 ---
**Author:** ![KPJ007](https://avatars.discourse-cdn.com/v4/letter/k/5e9695/32.png) [@KPJ007](https://forums.plex.tv/u/KPJ007)\ **Post date:** [December 11, 2025, 11:28pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/14 "2025-12-11T23:28:53Z")
I’m also running into this issue in the Plex app on Apple TV and iOS but plex in the browser works as expected. error occurred: Failed to fetch play queue response. None of the above fixes have worked and I haven’t changed any settings ---
**Author:** ![Zerosandones](https://avatars.discourse-cdn.com/v4/letter/z/e480ec/32.png) [@Zerosandones](https://forums.plex.tv/u/Zerosandones)\ **Post date:** [December 12, 2025, 9:28am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/15 "2025-12-12T09:28:44Z")
Out of curiosity have you tried also unchecking “include cinema trailers from movies in my library”? are you able to make a test plex server, move a few movies you are having issues with into the test plex server and see if you still have the same issue? Just make sure you don’t change anything in the settings. Run it as is. ---
**Author:** ![Zerosandones](https://avatars.discourse-cdn.com/v4/letter/z/e480ec/32.png) [@Zerosandones](https://forums.plex.tv/u/Zerosandones)\ **Post date:** [December 12, 2025, 9:32am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/16 "2025-12-12T09:32:40Z")
I first made another admin account on my windows machine. Installed a fresh instance of plex server and just called it test plex server. I than added a folder that contained the movies that I have getting the error on. Once the movies showed up, I just clicked play and they played. I then went through the settings one at a time to see if I get the error. I didn’t get the error till I included the cinema trailers from new and upcoming movies. That is pretty much how I found this. Since it worked for me, I thought I would share. ---
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [December 14, 2025, 12:37pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/17 "2025-12-14T12:37:05Z")
I am trying to avoid having to start from scratch and setup another plex server. I am able to successfully play all movies with an older version of plex app on my android Samsung phone. I’m also able to play all movies from both my nvidia shield devices. If the problem was with my server it would seem like I wouldn’t be able to play any movie from any source. The problem is only occuring when I attempt to play video from my Smart TV via plex app, Roku, or from my web browser. If uninstalling and re-setting up a plex server is my only choice, then I guess I’ll have to try it but it seems like with what others are saying, that doesn’t always work as well. Seems like this problem started with plex newest versions of software. ---
**Author:** ![Zerosandones](https://avatars.discourse-cdn.com/v4/letter/z/e480ec/32.png) [@Zerosandones](https://forums.plex.tv/u/Zerosandones)\ **Post date:** [December 14, 2025, 7:47pm UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/18 "2025-12-14T19:47:00Z")
Copy that. Why I recommended just to do a quick test server. If you are nervous or unsure how to do that, I can walk you through it. It is a very easy process. Should take at most about 15 minutes maybe even faster and when done, test plex servers can be removed. I myself, whenever I am having an issue with plex, I always run spin up a test plex server. Just vanilla out of the box and see if the issues is still there. Reason being, same as yourself, I don’t want to start from scratch on my server. If I do, I will take months to rebuild all my metadata and get it back to where it is. So, I absolutely feel you that starting from scratch is so far the last thing anyone wants to do. Web browsers are tricky I would say. Reminds me of when plex and tidal were a match and if you wanted to play tidal music through plex on edge browser, you would get a playback error. But on chrome, firefox or other browsers were just fine. So, I would ask, have you tried other browsers besides the one you use? Most likely there is nothing wrong with your server but client side not talking with the server correctly. Usually that comes down to versions of the apps and/or version of server all working together. ---
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [December 15, 2025, 12:56am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/19 "2025-12-15T00:56:38Z")
Thanks for all your help thus far. I do have another pc i could test it on. Yes I’m not as knowledgeable setting up a virtual machine from the same windows pc I’m running as plex server. So I’ll try setting up another server on a different pc. The only Brower I’ve used to access my server is chrome. However the error also occurs when I’ve tried to access the server with my Roku, LG and Samsung TV’s. Using an older version of the plex app work just fine. Also Nvidia shields works as well. That’s why I’m really puzzled. Doesn’t make sense to work some places and not others. I’ll let you know once I have a chance to set up another server. Thanks again ---
**Author:** ![Jsmooth](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@Jsmooth](https://forums.plex.tv/u/Jsmooth)\ **Post date:** [December 15, 2025, 1:43am UTC](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369/20 "2025-12-15T01:43:10Z")
Okay I just tested adding another server to my account from a different machine and I was able to play a file with my browser which is chrome. I was also able to play a file from my Samsung TV. So I guess this means I need to uninstall plex on the machine that’s failing and reinstall it again from scratch right? [Next page](https://forums.plex.tv/t/playback-error-an-error-occurred-loading-items-to-play/930369.md?page=2)